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Winning at Customer Services And Call Centre Job Interviews: Including Answers to the Interview Questions - Brossura
All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.
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Book by Lewis Annette McDermott Joe
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- EditoreAnson Reed Ltd
- Data di pubblicazione2006
- ISBN 10 0955262941
- ISBN 13 9780955262944
- RilegaturaCopertina flessibile
- Numero di pagine228
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions (Paperback or Softback)
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
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ISBN 13: 9780955262944
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
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Winning at Customer Services And Call Centre Job Interviews: Including Answers to the Interview Questions
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ISBN 13: 9780955262944
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
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(2006)
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ISBN 13: 9780955262944
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Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
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Descrizione libro Condizione: New. KlappentextThis comprehensive and intelligent guide has been written by top interviewers who have extensive experience within the Customer Services and Call Center sectors. They include model answers to 96 questions and four actual job i. Codice articolo 595147527
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