Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions

Valutazione media 0
( su 0 valutazioni fornite da Goodreads )
 
9780955262944: Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions

All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

From the Inside Flap:

Flexible working, attractive remuneration packages, a wide variety of opportunities working within a vast range of industries all go towards making Customer Services one of the most popular choices for many people looking for a long term career. Open any newspaper or search on the internet and you will come across thousands of jobs ranging from Call Centre Agents, Advisors, Supervisors, right up to Call Centre Managers and Heads of Customer Services. It is an attractive career option and it is a competitive one and this guide is designed to greatly improve your chances of success whether you are looking for your first job, moving up the career ladder or changing jobs into the Customer Services sector.

We consider the job interview to be the most important part in the job search process. It really is make or break and could be the culmination of months of effort on your part. You may have spent time creating a powerful CV or Resume, researching a variety of companies, applying for a number of jobs and been through the agency or application process. Finally you have an invite to attend an interview and the last thing to do at this stage is make some small mistake which loses you the job and puts you back at square one.

This guide has been written by senior managers, all of whom have extensive experience of the Customer Services and Call Centre industries. We have interviewed for a range of positions from entry level up to head of department in a variety of companies in Banking, Finance, Health, Entertainment, Sales, Manufacturing and Hospitality. We know what works and does not work in the interview room and having been interviewed many times ourselves, we know exactly how it feels from both sides of the desk. We have combined all our learning into this volume and provide all the essential information you will need to win in any job interview.

About the Author:

Annette Lewis is an experienced HR professional having worked for many years within the Customer Services and Banking Industries. She has most recently acted as recruiting manager with the Health Service where she was instrumental in introducing interviewing best practice procedures and in training managers and staff. She is currently pursuing a successful career as a job and lifestyle coach

Joe McDermott is a qualified professional with almost 15 years experience and has held senior management positions in the US and Europe. He has managed teams of up to 150 people and is an experienced interviewer, job coach and career consultant.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

I migliori risultati di ricerca su AbeBooks

1.

Annette Lewis, Joe McDermott
Editore: Anson Reed Limited, United Kingdom (2006)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Paperback Quantità: 10
Print on Demand
Da
The Book Depository
(London, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited, United Kingdom, 2006. Paperback. Condizione libro: New. Language: English . Brand New Book ***** Print on Demand *****.All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers. Codice libro della libreria AAV9780955262944

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 11,31
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

2.

Lewis, Annette
Editore: Anson Reed Limited 2006-05 (2006)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Quantità: 5
Print on Demand
Da
Chiron Media
(Wallingford, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited 2006-05, 2006. Condizione libro: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice libro della libreria NU-LSI-06951667

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 8,66
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,28
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

3.

Annette Lewis, Joe McDermott
Editore: Anson Reed Limited, United Kingdom (2006)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Paperback Quantità: 10
Print on Demand
Da
The Book Depository US
(London, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited, United Kingdom, 2006. Paperback. Condizione libro: New. Language: English . Brand New Book ***** Print on Demand *****. All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers. Codice libro della libreria AAV9780955262944

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 12,41
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

4.

Annette Lewis
Editore: Anson Reed Limited (2006)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Quantità: > 20
Print on Demand
Da
Pbshop
(Wood Dale, IL, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited, 2006. PAP. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice libro della libreria IQ-9780955262944

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 9,45
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,40
In U.S.A.
Destinazione, tempi e costi

5.

Lewis, Annette
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Paperback Quantità: > 20
Print on Demand
Da
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Paperback. Condizione libro: New. This item is printed on demand. Item doesn't include CD/DVD. Codice libro della libreria 1867161

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 11,37
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,40
In U.S.A.
Destinazione, tempi e costi

6.

Lewis, Annette
Editore: Anson Reed Limited (2016)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Paperback Quantità: 1
Print on Demand
Da
Ria Christie Collections
(Uxbridge, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited, 2016. Paperback. Condizione libro: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Codice libro della libreria ria9780955262944_lsuk

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 11,32
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 4,24
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

7.

Lewis, Annette
Editore: Anson Reed Limited (2017)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Paperback Quantità: 19
Print on Demand
Da
Murray Media
(North Miami Beach, FL, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited, 2017. Paperback. Condizione libro: New. Never used! This item is printed on demand. Codice libro della libreria 0955262941

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 14,09
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 1,69
In U.S.A.
Destinazione, tempi e costi

8.

Annette Lewis; Joe McDermott
Editore: Anson Reed Limited (2006)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Brossura Quantità: 1
Print on Demand
Da
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited, 2006. Condizione libro: New. This item is printed on demand for shipment within 3 working days. Codice libro della libreria GM9780955262944

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 13,52
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 2,99
Da: Germania a: U.S.A.
Destinazione, tempi e costi

9.

Joe McDermott
Editore: Anson Reed Limited
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Paperback Quantità: 20
Da
BuySomeBooks
(Las Vegas, NV, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited. Paperback. Condizione libro: New. Paperback. 228 pages. Dimensions: 9.2in. x 5.8in. x 0.7in.All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Codice libro della libreria 9780955262944

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 14,12
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,36
In U.S.A.
Destinazione, tempi e costi

10.

Annette Lewis
Editore: Anson Reed Limited (2006)
ISBN 10: 0955262941 ISBN 13: 9780955262944
Nuovi Quantità: > 20
Print on Demand
Da
Books2Anywhere
(Fairford, GLOS, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Anson Reed Limited, 2006. PAP. Condizione libro: New. New Book. Delivered from our UK warehouse in 3 to 5 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice libro della libreria LQ-9780955262944

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 8,68
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 9,87
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

Vedi altre copie di questo libro

Vedi tutti i risultati per questo libro