This book is a style guide for telephony dialogues. We consider it to be the most thorough, practical, step-by-step guide ever written about speech recognition, by experts who have been designing and developing successful applications for years. Contents include how to: craft effective prompts, predict and manage social user behaviors, reduce the application to a set of repeatable speech behaviors, keep a consistent "look and feel" to the interface, approach the problem of application "personality", prevent and recover from errors, and much more. This book is for designers,developers, project managers, marketing managers, information systems managers, call center managers and anyone else involved with the implementation and management of "self service" information delivery systems.
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Bruce Balentine has over fourteen years experience with the design and development of speech, audio, and multimodal user interfaces. As pro-prietor of Same Page Design Group, he provides research and interface design consulting services world-wide. He has held key positions with Voice Control Systems, Scott Instru-ments, and Future Computing. His expertise includes user interface design for telecommunications, desktop multimedia, entertainment, language training, medical, and home automation products.
Mr. Balentine earned a Bachelor's and Master's Degree from the University of North Texas with interdisciplinary work in electronic music, computer music, and inter-media. Prior to specializing in speech, he devoted more than ten years to work in audio recording, photography, lighting, and other performance and production media. Mr. Balentine is also the author of The GoodListener Cookbook, as well as several articles and publications related to spoken user interfaces.
David Morgan has over ten years experience with speech recognition and related voice technologies. As Vice President of Voice Systems Research for Fidelity Investments, he researches and helps design customer contact technologies for Fidelity's call centers, computer telephony systems, email, and web channels. Dr. Morgan's previous work experi-ence includes digital signal process-ing chip design, directory assistance systems, and voice and communications surveillance systems.
Dr. Morgan received his Ph.D. in Electrical Engineering from Brown University. He is also the author of Neural Networks and Speech Processing. In addition, Dr. Morgan has published over twenty papers in the speech processing field and has taught a graduate course entitled, "Digital Signal Processing of Speech" at Northeastern University.
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Descrizione libro Enterprise Integration Group, 1999. Paperback. Condizione libro: New. Codice libro della libreria SONG0967127815
Descrizione libro Condizione libro: Brand New. Book Condition: Brand New. Codice libro della libreria 97809671278111.0