The New Lean for Financial Services Training Set is your 21st century solution to conveying the methodology of teaching Lean practices in the financial service industry. This set is based on over 10 years of implementing Lean in insurance, investment, banking, credit union, and mortgage companies. The training package includes: 1. A value stream mapping and data collection exercise 2. Six Lean financial services case studies to be used for discussion 3. A Lean simulation to demonstrate takt time, pull versus push, continuous flow, work load, and mistake proofing 4. A Lean for Financial Services Jeopardy Game 5. Lean Desktop (PC) application examples 6. Detailed explanations of the core quality improvement tools (Fishbone Analysis, 5 Why, Pareto, etc.), 7. The Lean Office Assessment, and 8. The ability to customize it all!
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Don Tapping has worked over twenty-five years to eliminate waste and improve bottom-line results. Tapping authored the best selling book, Value Stream Management for the Lean Office (Productivity Press 2003), Who Hollered Fore?, and numerous other books on business performance - setting the bar for administrative Lean improvements. He continues to enlighten organizations with his ability to design step-by-step implementation methodologies identifying processes that require improvement, and then introducing proactive steps to improve or redesign them reducing costs, boosting performance, and increasing customer (patient) satisfaction. Don has a B.A. from The University of Michigan and an MBA from The University of Notre Dame. Dave Tapping has worked for Edward Jones, State Farm, Midwest Financial to name a few. Dave has all the various licenses and has found applying Lean principles in the his administrative work to be most beneficial. Dave authored the best selling, The Lean Pocket Handbook for Financial Services.Review:
The New Lean for Financial Services Training Set is the premiere training source for teaching Lean in a transactional environment. The ability to customize this Set allowed us to have one of the best training sessions to date. Great value! --Raymond Biziorek, Director of Continuous Improvement, The Richmond Agency
We found the content comprised in The New Lean for Financial Services Training Set to be of great value. The case studies, as well as the numerous activities, along with the illustrations provided, allowed us to accelerate our improvement initiatives. The data collection and value stream mapping exercise was very productive in our training. We saved months of training development time in the process! --Judy Dean, Lean-Sigma Specialist, WorldCom Investments, Inc.
Anyone who needs to conduct workshops in the financial industry should use this training program as their base. It has all the basic components to teach a variety of courses. We used more than half of the slides and then added our own. The case studies were very good in allowing us to discuss some of our similar issues. --William J. Parker, Lean-Sigma Lean, State Farm
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Descrizione libro MCS Media, Inc., 2009. Spiral-bound. Condizione libro: Brand New. second edition. 238 pages. 10.70x9.20x2.20 inches. In Stock. Codice libro della libreria 0982500440