The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

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9780982664469: The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

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1.

Bean, Jeofrey
Editore: LIGHTNING SOURCE INC (2011)
ISBN 10: 098266446X ISBN 13: 9780982664469
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Descrizione libro LIGHTNING SOURCE INC, 2011. HRD. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice libro della libreria IQ-9780982664469

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2.

Jeofrey Bean, Sean Van Tyne
Editore: Raphel Marketing., United States (2012)
ISBN 10: 098266446X ISBN 13: 9780982664469
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Descrizione libro Raphel Marketing., United States, 2012. Paperback. Condizione libro: New. 226 x 150 mm. Language: English . Brand New Book. The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate industries and marginalize competing companies. In their innovative book, The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever; authors Jeofrey Bean and Sean Van Tyne uncover valuable insights about leadership and decision-making. At large and small companies they call Experience Makers, the focus has surpassed products, services, and price toward the purpose-built customer experience and the user experience within it. Customer experience is an all-encompassing term that goes beyond traditional definitions of marketing, customer service, customer satisfaction, and product development. Delivering extraordinary customer experience is becoming more and more important, according to J.D. Power and Associates. We know from the data that people will pay for it, says Gary Tucker. Unique to customer experience books, Bean and Van Tyne capture the key elements of customer experience through interviews with business leaders. The book shows how Starbucks CEO Howard Schultz spearheaded a customer experience strategy using social media that built tremendous customer loyalty. An interview with executive Larry Tesler reveals the leadership qualities of Steve Jobs at Apple and Jeff Bezos at Amazon. It shows how Reed Hastings at Netflix brought down Blockbuster and continues to stay competitive. The book tells the story of Square (founded by Jack Dorsey of Twitter), as well as many other companies, including Intuit, LPL Financial, Skinit, EMN8, IDriveSafely, and more. These profiles of leaders in companies both large and small show the value of creating a complete customer experience ecosystem. Bean and Van Tyne found twelve essential leadership qualities common to the best companies in total customer experience management. They insist that these best practices can no longer be ignored for a company to remain successful. Customer expectations have risen and will continue to change. The Customer Experience Revolution shows why every business needs to make customer experience an integral part of its business strategy. The Customer Experience Revolution is a book that everyone who wants to succeed in business must read. --Todd Robinson, Founder and Former Chairman, LPL Financial Companies that delight their customers outperform their peers. This guidebook tells us why and how they do it in industries as diverse as retailing, smartphones, food service and driver education. I highly recommended it to anyone building a customer-focused business or refocusing an existing business on the experience of the customer. --Larry Tesler, Larry Tesler Consulting, former Vice President and Chief Scientist, Apple Computer. Codice libro della libreria AAS9780982664469

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3.

Jeofrey Bean, Sean Van Tyne
Editore: Raphel Marketing., United States (2012)
ISBN 10: 098266446X ISBN 13: 9780982664469
Nuovi Paperback Quantità: 1
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The Book Depository
(London, Regno Unito)
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Descrizione libro Raphel Marketing., United States, 2012. Paperback. Condizione libro: New. 226 x 150 mm. Language: English . Brand New Book. The customer experience revolution has begun! Businesses that provide an extraordinary customer experience are more profitable and sustainable than their competition. They dominate industries and marginalize competing companies. In their innovative book, The Customer Experience Revolution: How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever; authors Jeofrey Bean and Sean Van Tyne uncover valuable insights about leadership and decision-making. At large and small companies they call Experience Makers, the focus has surpassed products, services, and price toward the purpose-built customer experience and the user experience within it. Customer experience is an all-encompassing term that goes beyond traditional definitions of marketing, customer service, customer satisfaction, and product development. Delivering extraordinary customer experience is becoming more and more important, according to J.D. Power and Associates. We know from the data that people will pay for it, says Gary Tucker. Unique to customer experience books, Bean and Van Tyne capture the key elements of customer experience through interviews with business leaders. The book shows how Starbucks CEO Howard Schultz spearheaded a customer experience strategy using social media that built tremendous customer loyalty. An interview with executive Larry Tesler reveals the leadership qualities of Steve Jobs at Apple and Jeff Bezos at Amazon. It shows how Reed Hastings at Netflix brought down Blockbuster and continues to stay competitive. The book tells the story of Square (founded by Jack Dorsey of Twitter), as well as many other companies, including Intuit, LPL Financial, Skinit, EMN8, IDriveSafely, and more. These profiles of leaders in companies both large and small show the value of creating a complete customer experience ecosystem. Bean and Van Tyne found twelve essential leadership qualities common to the best companies in total customer experience management. They insist that these best practices can no longer be ignored for a company to remain successful. Customer expectations have risen and will continue to change. The Customer Experience Revolution shows why every business needs to make customer experience an integral part of its business strategy. The Customer Experience Revolution is a book that everyone who wants to succeed in business must read. --Todd Robinson, Founder and Former Chairman, LPL Financial Companies that delight their customers outperform their peers. This guidebook tells us why and how they do it in industries as diverse as retailing, smartphones, food service and driver education. I highly recommended it to anyone building a customer-focused business or refocusing an existing business on the experience of the customer. --Larry Tesler, Larry Tesler Consulting, former Vice President and Chief Scientist, Apple Computer. Codice libro della libreria AAS9780982664469

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4.

Bean, Jeofrey
ISBN 10: 098266446X ISBN 13: 9780982664469
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Descrizione libro Hardcover. Condizione libro: New. This item is printed on demand. Item doesn't include CD/DVD. Codice libro della libreria 8959470

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5.

Bean, Jeofrey
Editore: Raphel Marketing (2017)
ISBN 10: 098266446X ISBN 13: 9780982664469
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Murray Media
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Descrizione libro Raphel Marketing, 2017. Paperback. Condizione libro: New. This item is printed on demand. Codice libro della libreria 098266446X

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6.

Jeofrey Bean; Sean Van Tyne
Editore: Raphel Marketing (2011)
ISBN 10: 098266446X ISBN 13: 9780982664469
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Irish Booksellers
(Rumford, ME, U.S.A.)
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Descrizione libro Raphel Marketing, 2011. Paperback. Condizione libro: New. book. Codice libro della libreria 098266446X

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7.

Jeofrey Bean/ Sean Van Tyne
Editore: Raphel Marketing (2012)
ISBN 10: 098266446X ISBN 13: 9780982664469
Nuovi Paperback Quantità: 1
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Revaluation Books
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Descrizione libro Raphel Marketing, 2012. Paperback. Condizione libro: Brand New. first edition. 160 pages. 8.90x0.50x5.90 inches. In Stock. Codice libro della libreria zr098266446X

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8.

Jeofrey Bean
ISBN 10: 098266446X ISBN 13: 9780982664469
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BuySomeBooks
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Descrizione libro Paperback. Condizione libro: New. Paperback. 161 pages. The Customer Experience Revolution has starteda shift in dynamic that has changed the customer-business relationship forever. Beyond branding, beyond customer service, beyond product usabilityit is the complete customer experience that determines business success. The Customer Experience Revolution looks at some of the leading CX companies today: Apple, Amazon, Starbucks, and Intuit, along with others large and small. The book shows how these companies have profited from a clear focus on creating and delivering exceptional customer experience. Research from independent firms makes it clear that customer experience is the new currency of business. This book gives the principles of creating great customer experience and shows how any company canand shouldbe part of The Customer Experience Revolution. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Codice libro della libreria 9780982664469

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9.

Bean, Jeofrey; Tyne, Sean Van
Editore: Raphel Marketing (2011)
ISBN 10: 098266446X ISBN 13: 9780982664469
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Ergodebooks
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Descrizione libro Raphel Marketing, 2011. Paperback. Condizione libro: New. Codice libro della libreria INGM9780982664469

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10.

Bean, Jeofrey
Editore: LIGHTNING SOURCE INC (2011)
ISBN 10: 098266446X ISBN 13: 9780982664469
Nuovi Quantità: > 20
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Books2Anywhere
(Fairford, GLOS, Regno Unito)
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Descrizione libro LIGHTNING SOURCE INC, 2011. HRD. Condizione libro: New. New Book. Delivered from our UK warehouse in 3 to 5 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice libro della libreria IQ-9780982664469

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