Managing for Quality and Performance Excellence

Evans, James R.; Lindsay, William M.

ISBN 10: 128509459X ISBN 13: 9781285094595

Casa editrice: South-Western College Publishing, 2013

Riassunto

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Dettagli dell'edizione

• Editore: South-Western College Publishing
• Data di pubblicazione: 2013
• Lingua: Inglese
• ISBN 10: 128509459X
• ISBN 13: 9781285094595
• Rilegatura: Forniture assortite
• Numero di pagine: 784
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile