Articoli correlati a Driving Change: The Ups Approach to Business
An instructive portrait of how the leading delivery company conducts business draws on the authors' access to its facilities and employees to trace its first one hundred years, explaining how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.
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L'autore:
Mike Brewster is the author of two business books, Unaccountable: How the Accounting Profession Forfeited a Public Trust andKing Capital (with Amey Stone). In 2003, Mike wrote the "Flashback" column forBusinessWeek Online, a monthly feature that provided historical context for business and public policy issues in the news. In 2004, Mike's byline appeared inBusinessWeek, Fast Company, Inc., Chief Executive, Brand Week, and Sales and Marketing.
Frederick Dalzell is an historian and consultant whose recent business books includeChanging Fortunes and Rising Tide. In addition to teaching history at Harvard and Williams College, he spent several years as a research associate at Harvard Business School. He is currently a partner in The Winthrop Group, a firm specializing in historical research and archival services for businesses and nonprofit organizations.
Product Description:
Frederick Dalzell is an historian and consultant whose recent business books includeChanging Fortunes and Rising Tide. In addition to teaching history at Harvard and Williams College, he spent several years as a research associate at Harvard Business School. He is currently a partner in The Winthrop Group, a firm specializing in historical research and archival services for businesses and nonprofit organizations.
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- EditoreHachette Books
- Data di pubblicazione2007
- ISBN 10 1401302882
- ISBN 13 9781401302887
- RilegaturaCopertina rigida
- Numero di pagine320
- Valutazione libreria
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Descrizione libro Condizione: New. All orders ship by next business day! This is a new hardcover book. For USED books, we cannot guarantee supplemental materials such as CDs, DVDs, access codes and other materials. We are a small company and very thankful for your business!. Codice articolo 4CNO3I001Y4X
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Driving Change: The UPS Approach to Business
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ISBN 10: 1401302882
ISBN 13: 9781401302887
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Descrizione libro Hardcover. Condizione: New. First Edition. For the first time ever, one of the "World's Most Admired" companies opens its doors for a fascinating, lively, and most of all instructive look at how it does businessWe see them everywhere -- those brown trucks with the golden logo, the drivers delivering their share of 14 million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in America, known as much for its innovative practices as its skill in creating satisfied customers and employees.Just in time for the company's hundredth anniversary, UPS has allowed authors Mike Brewster and Fred Dalzell unprecedented access to their facilities, their workers, and their history -- including their mistakes. What emerges are clear-cut lessons from which any business can benefit. Driving Change is an enlightening, absorbing, and dynamic account of a company at the very fulcrum of global commerce. Codice articolo DADAX1401302882
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Descrizione libro Hardcover. Condizione: new. Brand New Copy. Codice articolo BBB_new1401302882
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Descrizione libro Hardcover. Condizione: new. Buy for Great customer experience. Codice articolo GoldenDragon1401302882
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Descrizione libro Hardcover. Condizione: new. New Copy. Customer Service Guaranteed. Codice articolo think1401302882
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Descrizione libro Hardcover. Condizione: new. New. Fast Shipping and good customer service. Codice articolo Holz_New_1401302882
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Descrizione libro Hardcover. Condizione: New. Codice articolo Abebooks453319
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Driving Change: The UPS Approach to Business
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Hyperion
(2007)
ISBN 10: 1401302882
ISBN 13: 9781401302887
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Descrizione libro Condizione: new. 1st. Book is in NEW condition. Satisfaction Guaranteed! Fast Customer Service!!. Codice articolo PSN1401302882
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