The Future of Retail Banking: Delivering Value to Global Customers - Rilegato

Divanna, Joseph A.

Rilegato

ISBN 10: 1403911266 ISBN 13: 9781403911261

Casa editrice: Palgrave Macmillan, 2003

Riassunto

This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.

Su questo libro

L'autore:

JOSEPH A. DIVANNA is an independent author, consultant and global public speaker based in Cambridge, England, where he researches the nature of business over the last ten centuries and in the future. A thought leader and reengineering practitioner formerly with CSC Index's Research and Advisory Services, he is currently CEO of Maris Strategies Ltd.

Contenuti:

PART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM
The Future of Money, Payments and Value Exchange
Globalization, Mergers and Acquisitions
The Advance of Technology
Social Factors and Demographics
PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM
Organization, Business Processes and Skills
Rethinking Lines of Business
Developing Revenue Opportunities and Fee Income
Branding, Channels and Customer Behaviour
PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES
Innovating New Products and Technology
Becoming Customer Intimate
Operational Customer Excellence
Smart Sourcing and Engaging Partners

Su questa edizione

• Editore: Palgrave Macmillan
• Data di pubblicazione: 2003
• ISBN 10: 1403911266
• ISBN 13: 9781403911261
• Rilegatura: Copertina rigida
• Numero di pagine: 178