Articoli correlati a Creating Citizen-Consumers: Changing Publics and Changing...
Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users.
Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice.
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L'autore:
Author/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of 'The Managerial State' (with J Clarke, SAGE 97), author of 'Shaping Organisational Cultures in Local Government' (96), and co-editor of 'Gender, Culture and Organisational Change (with C Itzin, eds, 95).
Contenuti:
Introduction
Changing Times
Perspectives on the Citizen-Consumer
Public Service Reform
The Rise of the Citizen-Consumer
Delivery Problems? Consumerism and Institutional Variation
Unstable Encounters
Users, Staff and Services
Managing Consumerism
From Policy to Practice
Sites of Strain
Consumerism and Public Services
What's in a Name? In Search of the Citizen-Consumer
Beyond the Citizen-Consumer
Changing Times
Perspectives on the Citizen-Consumer
Public Service Reform
The Rise of the Citizen-Consumer
Delivery Problems? Consumerism and Institutional Variation
Unstable Encounters
Users, Staff and Services
Managing Consumerism
From Policy to Practice
Sites of Strain
Consumerism and Public Services
What's in a Name? In Search of the Citizen-Consumer
Beyond the Citizen-Consumer
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreSAGE Publications Ltd
- Data di pubblicazione2007
- ISBN 10 1412921341
- ISBN 13 9781412921343
- RilegaturaCopertina flessibile
- Numero edizione1
- Numero di pagine192
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Descrizione libro Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the 'citizen-consumer'. It should become a key text for all with an interest in public service reform and the 'choice' agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of LoughboroughPolitical, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University. 192 pp. Englisch. Codice articolo 9781412921343
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Descrizione libro Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - `This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the 'citizen-consumer'. It should become a key text for all with an interest in public service reform and the 'choice' agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of LoughboroughPolitical, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University. Codice articolo 9781412921343
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