Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

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9781439886687: Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.

Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements.

Improvements to this version include:

  • Foundational content about processes―what they are and how they vary
  • A description of the difference between value-stream and process-level maps
  • New content about how to bridge the gap between your current state and your desired future state
  • Tips for effective team formation and mapping facilitation
  • An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event

The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities.

This flexible, user-friendly tool includes:

  • A custom toolbar that simplifies map creation and editing
  • Automated calculation of key metrics
  • An audit feature to prevent mapping errors
  • The ability to simulate how improvements will impact staffing requirements

System Requirements: The tool is intended for use on PCs using Excel 2003 or later―it will NOT function with earlier versions of Excel, or on Macintosh computers.

View a demo of the Excel tool at: www.mbpmapping.com

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

About the Author:

Karen Martin has been building, managing, and improving operations for more than 20 years. As principal consultant for Karen Martin & Associates, LLC, she is a recognized thought leader in applying Lean thinking and the psychology of change to office, service, and knowledge work environments. Karen and her team provide transformation support to Fortune 100 companies, as well as small businesses, government agencies, nonprofits, and start-ups in diverse industries, such as construction, energy, financial services, government, healthcare, and manufacturing.

She is the author of The Outstanding Organization (McGraw-Hill, 2012) and coauthor of The Kaizen Event Planner (CRC Press, 2007) an instructor for the University of California, San Diego’s Lean Enterprise program, and an industry advisor to the University of San Diego’s Industrial and Systems Engineering program. For more information, visit www.ksmartin.com.

Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company’s Lean transformation in the 1990s. His clients include small and large companies in manufacturing, construction, energy, and medical, as well as public agencies.

Mike led the development of the Lean Enterprise Certificate Program at San Diego State University and has taught in the program since 1999. He is also an instructor at the University of California, San Diego, is a Certified Trainer for the Implementation of Lean Manufacturing, a Six Sigma Black Belt, and is fluent in Spanish. He also coauthored The Kaizen Event Planner (CRC Press, 2007). For more information, visit www.mosterling.com.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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Descrizione libro Taylor Francis Inc, United States, 2012. Paperback. Condizione libro: New. 2nd Revised edition. Language: English . Brand New Book. Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes. Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements. Improvements to this version include: * Foundational content about processes-what they are and how they vary * A description of the difference between value-stream and process-level maps * New content about how to bridge the gap between your current state and your desired future state * Tips for effective team formation and mapping facilitation * An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities. This flexible, user-friendly tool includes: * A custom toolbar that simplifies map creation and editing * Automated calculation of key metrics * An audit feature to prevent mapping errors * The ability to simulate how improvements will impact staffing requirements System Requirements: The tool is intended for use on PCs using Excel 2003 or later-it will NOT function with earlier versions of Excel, or on Macintosh computers. View a demo of the Excel tool at: Codice libro della libreria AAZ9781439886687

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Karen Martin, Mike Osterling
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Descrizione libro Taylor Francis Inc, United States, 2012. Paperback. Condizione libro: New. 2nd Revised edition. Language: English . Brand New Book. Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes. Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements. Improvements to this version include: * Foundational content about processes-what they are and how they vary * A description of the difference between value-stream and process-level maps * New content about how to bridge the gap between your current state and your desired future state * Tips for effective team formation and mapping facilitation * An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities. This flexible, user-friendly tool includes: * A custom toolbar that simplifies map creation and editing * Automated calculation of key metrics * An audit feature to prevent mapping errors * The ability to simulate how improvements will impact staffing requirements System Requirements: The tool is intended for use on PCs using Excel 2003 or later-it will NOT function with earlier versions of Excel, or on Macintosh computers. View a demo of the Excel tool at: Codice libro della libreria AAZ9781439886687

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Descrizione libro 2012. PAP. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Codice libro della libreria VT-9781439886687

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Descrizione libro Taylor & Francis Inc, 2012. Condizione libro: New. 2012. 2nd Edition. Paperback. "Second edition of Metrics-Based Process Mapping"--Introduction. Num Pages: 116 pages, 38 black & white illustrations, 2 black & white tables. BIC Classification: KJMV5; TD. Category: (G) General (US: Trade). Dimension: 252 x 179 x 7. Weight in Grams: 328. . . . . . . Codice libro della libreria V9781439886687

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Descrizione libro Paperback. Condizione libro: New. Not Signed; Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integ. book. Codice libro della libreria ria9781439886687_rkm

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