Total Quality Management: Text, Cases, and Readings, Third Edition - Brossura

Perry, Susan; Ross, Joel E.

Brossura

ISBN 10: 157444266X ISBN 13: 9781574442663

Casa editrice: CRC Press, 1999

Riassunto

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.

Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:

• A new chapter on the emerging Theory of Constraints
• Expanded treatment of Process Management
• Eleven new readings
• Ten new cases
• Chapter examples of TQM at 12 Baldrige winning organizations
• End of chapter recommendations for further reading
• Revised and updated textual material

The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case.

Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Su questo libro

Informazioni sull?autore

Joel E. Ross

Dettagli dell?edizione

• Editore: CRC Press
• Data di pubblicazione: 1999
• Lingua: Inglese
• ISBN 10: 157444266X
• ISBN 13: 9781574442663
• Rilegatura: Copertina flessibile
• Numero edizione: 3
• Numero di pagine: 566
• Contatto del produttore: non disponibile
• Persona responsabile: Yeepin GmbH; 492000000000; sunshine12232@outlook.com; ; Alleestr.11; Kaiserslautern; Rheinland-Pfalz; 67655; Germania