I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad - Rilegato

Bliss, Jeanne

Rilegato

ISBN 10: 1591842956 ISBN 13: 9781591842958

Casa editrice: Portfolio, 2009

Riassunto

Citing the examples of companies who promote devoted customer loyalty, a former senior customer executive identifies five pivotal decisions that successful companies make in the areas of purpose, accountability, and being there for customers.

Su questo libro

L'autore:

Jeanne Bliss began her career at Lands' End as a customer service pioneer and went on to serve as the chief customer executive at Coldwell Banker, Allstate, Microsoft, and Mazda. She is now the president of the consulting firm CustomerBliss, with clients such as AAA, Johnson & Johnson, Costco, and Symantec. She lectures around the world and is frequently quoted by major media. Her first book was Chief Customer Officer.

Product Description:

Book by Bliss Jeanne

Su questa edizione

• Editore: Portfolio
• Data di pubblicazione: 2009
• ISBN 10: 1591842956
• ISBN 13: 9781591842958
• Rilegatura: Copertina rigida
• Numero di pagine: 206