Articoli correlati a The Customer Rules: The 39 essential rules for delivering...
Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.
The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.
His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Recensione:
At Zappos, many of our business decisions revolve around the customer. Lee Cockerell understands the importance of a great customer experience and shows you how to Deliver Happiness to your customers. (Tony Hsieh, NY Times bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc.)
These Rules rule. If you play by these rules you will win. (Carl Sewell -- Chairman of Sewell Automotive Companies and author of the multi-million copy bestseller Customers For Life)
Lee Cockerell has drawn from his wealth of experience and written a wise and practical book chock full of ideas about delivering sensational service. He illustrates his lessons with engaging stories are about real-life people doing extraordinary things for others. I love it. (Mark Sanborn, bestselling author of The Fred Factor)
The Customer Rules is easy to read and understand, but profound in so many ways!If companies and leaders would follow this advice their customers and business would be significantly better. (Al Weiss, President Disney Parks and Resorts, Worldwide (Retired))
No matter what industry you're in or what kind of company you work for, if customer service isn't priority, your business will get crushed. This book shows that any employee at any level of an organization can take pride in serving customers with excellence - in doing so they bolster both their career and their company profits! (Marshall Goldsmith, bestselling author of MOJO and What Got You Here Won't Get You There)
I don't know many people who know more about customer service than Lee Cockerell. If you want to create raving fans and have customers brag about you, read his book, The Customer Rules. It will send you in the right direction (Ken Blanchard, Co-author, The One Minute Manager and Leading at a Higher Level)
Descrizione del libro:
These Rules rule. If you play by these rules you will win. (Carl Sewell -- Chairman of Sewell Automotive Companies and author of the multi-million copy bestseller Customers For Life)
Lee Cockerell has drawn from his wealth of experience and written a wise and practical book chock full of ideas about delivering sensational service. He illustrates his lessons with engaging stories are about real-life people doing extraordinary things for others. I love it. (Mark Sanborn, bestselling author of The Fred Factor)
The Customer Rules is easy to read and understand, but profound in so many ways!If companies and leaders would follow this advice their customers and business would be significantly better. (Al Weiss, President Disney Parks and Resorts, Worldwide (Retired))
No matter what industry you're in or what kind of company you work for, if customer service isn't priority, your business will get crushed. This book shows that any employee at any level of an organization can take pride in serving customers with excellence - in doing so they bolster both their career and their company profits! (Marshall Goldsmith, bestselling author of MOJO and What Got You Here Won't Get You There)
I don't know many people who know more about customer service than Lee Cockerell. If you want to create raving fans and have customers brag about you, read his book, The Customer Rules. It will send you in the right direction (Ken Blanchard, Co-author, The One Minute Manager and Leading at a Higher Level)
39 essential rules for delivering impeccable customer service, from the man who ran Disneyworld.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreProfile Books Ltd
- Data di pubblicazione2015
- ISBN 10 1781251622
- ISBN 13 9781781251621
- RilegaturaCopertina flessibile
- Numero di pagine208
- Valutazione libreria
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