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Descrizione libro PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9781781330012
Descrizione libro Condizione: New. Codice articolo ABLIING23Mar2912160155109
Descrizione libro Condizione: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book. Codice articolo ria9781781330012_lsuk
Descrizione libro PF. Condizione: New. Codice articolo 6666-IUK-9781781330012
Descrizione libro PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9781781330012
Descrizione libro Paperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. Codice articolo C9781781330012
Descrizione libro Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - 'Customer service has been central to Dell's success - this book is packed with practical techniques and proven insights for improving performance.' - Michael Dell, CEO, Dell When You Get This One Thing Right You'll Literally Obliterate The Competition. How you treat your customers and what you do to keep them coming back for more will have the biggest impact on your bottom line. Get the service right and you'll benefit from lower future sales costs and increased market share as the 'good word' spreads. Get it wrong though and you can kiss goodbye to future business success as ever more sophisticated and demanding customers take their money elsewhere. With this in mind 'Bare Knuckle' persuasion expert Simon Hazeldine has joined forces with savvy customer service veteran Chris Norton to show you how to transform your organisation into a world beating customer led cash machine. Drawing on their own hard-won experience and modeling the best customer service principles today, Simon and Chris strip customer service back to the bone giving you the essential tools you really need to become your customers' true champion. Inside you will learn. \* How To Find Out What Your Customers Really Want \* The Right Way To Build A Customer Service Culture \* How To Implement A Customer Service Strategy \* The Bare Knuckle Customer Service Model \* How To Benefit From Customer Complaints \* What Customer Relationship Management Really Does \* How To Set Up & Run A World Class Call Centre \* The 5 Most Stupid Things To Say To A Customer \* .and much more. Codice articolo 9781781330012
Descrizione libro Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Über den AutorSimon Hazeldine works internationally as a professional speaker, performance consultant and corporate trainer in the areas of sales, negotiation, performance leadership and applied neuroscience. His focus is on insp. Codice articolo 448310340