Nineteen contributions from a number of European countries examine the current trend towards introducing market oriented approaches to the field of personal social services and discuss how these approaches can be used to promote quality assurance. The papers stress that there can be no universal solution to these questions and that often business approaches will have to be mixed with concepts of social services as public goods. The possibilities for transition are explored for Norway, Germany, the Netherlands and other countries. Nine of the chapters consist of case studies selected to illustrate problems and opportunities arising from initiatives to enhance quality in a range of service and national contexts. Annotation c. by Book News, Inc., Portland, Or.
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