Relationship Marketing: Theory and Practice - Brossura

Buttle, Francis A

Brossura

ISBN 10: 1853963135 ISBN 13: 9781853963131

Casa editrice: SAGE Publications Ltd, 1996

Riassunto

`This book, written by a group of outstanding UK researchers, pinpoints the essence and scope of relationship marketing and vividly demonstrates its applicability in different industries. Relationship marketing is the marketing of the next millennium. Don't argue. Just read the book!' - Evert Gummesson, Stockholm University

By examining the relationship between theory and practice, Relationship Marketing appears at an important stage in the development of relationship marketing.

The opening chapter examines relationship marketing (RM) theory, reviews a number of RM definitions and reports on the economic arguments in favour of RM. It describes the nature and scope of marketing relationships, picking out characteristics such as concern for the welfare of customers, trust and commitment between partners, and the importance of customer service. Finally, it identifies a number of requirements for successful RM. The next 12 chapters describe, analyze and critique RM practice in a number of organizational settings (supply-chain relationships, principal-agent relationships, business-to-business relationships, intra-organizational relationships) and industries (hospitality, air travel, retail banking, corporate banking, credit cards, financial advisory services, advertising agencies, not-for-profit organizations). The final chapter reflects on the relationships between theory and practice.

Su questo libro

Recensione

`The text provides a timely collection of useful articles with different examples of relationship marketing in practice, which should be appreciated by its target market of management students at the masters and undergraduate level, along with the industry practitioners who will find the multi-industry and organizational approach transferable to their own line of business' - International Journal of Hospitality Management

`This book, written by a group of outstanding UK researchers, pinpoints the essence and scope of relationship marketing and vividly demonstrates its applicability in different industries. Relationship marketing is the marketing of the next millennium. Don’t argue. Just read the book!' - Professor Evert Gummesson, Stockholm University

Contenuti

Relationship Marketing - Francis Buttle
Supply-Chain Relationships - Gary Davies
Principal-Agent Relationships - Neil Carruthers
Business-to-Business Relationships - Peter Naude and Christopher Holland
Internal Relationships - Javier F Reynoso and Brian Moores
Retail Banking - John A Murphy
Corporate Banking - Charles Schell
Credit Cards - Steve Worthington
Financial Advisors and Savings and Investment Products - Christine Ennew and Mary Hartley
Airlines - David Gilbert
Hospitality - Suzanne C Gilpin
The Advertising Agency-Client Relationship - Paul Michell
Relationship Marketing within the Not-for-Profit Sector - Tony Conway
Where Do We Go Now in Relationship Marketing? - Francis Buttle

Su questa edizione

• Editore: SAGE Publications Ltd
• Data di pubblicazione: 1996
• ISBN 10: 1853963135
• ISBN 13: 9781853963131
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 216