May I Help You?: Great Customer Service for Small Business - Brossura

Mercer, Jillian

Brossura

ISBN 10: 1865088587 ISBN 13: 9781865088587

Casa editrice: Allen & Unwin, 2003

Riassunto

Nine rules for providing reliably stellar services to clients, both new and old, are detailed in this guide written for small business owners. Rules include providing high standards of service, providing customers with information, being open and honest, offering choices, consulting with customers, being courteous and helpful, making things right for customers, and providing value for money. Anecdotal advice tackles difficult customer service issues. Designed to help small businesses unravel the mysteries of the service transaction, this book ensures that customers are happy with service and not just the skills and products being sold.

Su questo libro

L'autore:

Jillian Mercer is a general management consultant specializing in customer service. She is the former national president of the Australian Customer Service Association.

Product Description:

Book by Mercer Jillian

Su questa edizione

• Editore: Allen & Unwin
• Data di pubblicazione: 2003
• ISBN 10: 1865088587
• ISBN 13: 9781865088587
• Rilegatura: Copertina flessibile
• Numero di pagine: 152