IT Service Management: A Guide for ITIL® V3 Foundation Exam Candidates - Brossura

Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

Brossura

ISBN 10: 1906124191 ISBN 13: 9781906124199

Casa editrice: British Computer Society, 2010

Riassunto

ITIL (R) and IT service management have been practised successfully around the world for more than 20 years. ITIL (R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL (R) Licensed Product.

Su questo libro

L'autore

Dr Ernest Brewster is a long time champion of ITIL Service Management in a 30 year IT career which includes 20 years in senior roles in various public sector organisations. Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide. Aidan Lawes is one of the world's leading independent authorities on IT Service Management and co-authored the international standard ISO/IEC 20000. He is a Fellow of the BCS and the Institute of Service Management. John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management.

Product Description

itil (R) è un framework per la gestione dei servizi it e fornisce la migliore gestione pratica per soddisfare gli standard ISO/IEC 20 K. Questa guida introduce itil sia alla fondazione exam candidati e alle persone che richiedono una comprensione delle pratiche sevice Management. Un prodotto con licenza itil (R).

Su questa edizione

• Editore: British Computer Society
• Data di pubblicazione: 2010
• ISBN 10: 1906124191
• ISBN 13: 9781906124199
• Rilegatura: Copertina flessibile
• Numero di pagine: 200