Service Offerings and Agreements: A Guide for Exam Candidates: A Guide for ITIL® V3 Exam Candidates - Brossura

Richard Griffiths

Brossura

ISBN 10: 1906124604 ISBN 13: 9781906124601

Casa editrice: British Computer Society, 2011

Riassunto

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL (R) texts. An ITIL (R) Licensed Product.

Su questo libro

L'autore:

Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide.

Su questa edizione

• Editore: British Computer Society
• Data di pubblicazione: 2011
• ISBN 10: 1906124604
• ISBN 13: 9781906124601
• Rilegatura: Copertina flessibile
• Numero di pagine: 160