Knowledge Management: Concepts and Best Practices - Rilegato

Rilegato

ISBN 10: 3540004904 ISBN 13: 9783540004905

Casa editrice: Springer, 2003

Riassunto

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results. In doing so it describes best practices in knowledge management from leading companies and shows how to integrate such activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required. It concludes with an overview of the leading knowledge management projects in several European countries.

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Contenuti

1 Introduction.- I: Design Fields.- 2 Business Process Oriented Knowledge Management.- 3 The Fraunhofer Knowledge Management Audit (FKM-Audit).- 4 Motivation for Knowledge Management.- 5 Role Models, Human Resources and Strategy.- 6 Knowledge Management Tools.- 7 Intellectual Capital: Measuring Knowledge Management.- II: Survey.- 8 Delphi Study on the Future of Knowledge Management ― Overview of the Results.- 9 A Survey on Good Practices in Knowledge Management in European Companies.- 10 How German Companies Employ Knowledge Management. An OECD Survey on Usage, Motivations and Effects.- III: Case Studies.- 11 Knowledge Management ― Results of a Benchmarking Study.- 12 Knowledge Management: The Holistic Approach of Arthur D. Little, Inc..- 13 The Aventis Approach to Knowledge Management: Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability.- 14 Cultural Change Triggers Best Practice Sharing ― British Aerospace plc..- 15 Knowledge Management and Customer Orientation Hewlett Packard Austria.- 16 Knowledge Management in a Global Company ― IBM Global Services.- 17 Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge ― Phonak.- 18 Sharing Process Knowledge in Production Environments ― Roche Diagnostics ― Laboratory Systems.- 19 KnowledgeSharing@MED ― Enabling Knowledge Sharing by Turning Knowledge into Business.- IV: KM ― Made in Europe.- 20 Building Communities. Organizational Knowledge Management within the European Commission’s Information Society Technologies Programme.- List of Figures.- References.- Recommended Further Readings.- Editors.- Contributors.

Product Description

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Dettagli dell'edizione

• Editore: Springer
• Data di pubblicazione: 2003
• Lingua: Inglese
• ISBN 10: 3540004904
• ISBN 13: 9783540004905
• Rilegatura: Copertina rigida
• Numero edizione: 2
• Numero di pagine: 420
• Redattore: Mertins Kai
• Contatto del produttore: non disponibile
• Persona responsabile: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3,69115 Heidelberg, Germany; Heidelberg; 69115; Germania