Information Systems for eGovernment: A Quality-of-Service Perspective - Brossura

Viscusi, Gianluigi; Batini, Carlo; Mecella, Massimo

 
9783642428098: Information Systems for eGovernment: A Quality-of-Service Perspective

Sinossi

Written from a data-centric perspective, Information Systems for eGovernment presents a methodology that is grounded in computer science, but leveraged by sociological, organizational, economical, juridical analyses and methods. Examples and case studies are included, which illustrate the relevance of the approach.

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Dalla quarta di copertina

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.

The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

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Altre edizioni note dello stesso titolo

9783642135705: Information Systems for eGovernment: A Quality-of-service Perspective

Edizione in evidenza

ISBN 10:  3642135706 ISBN 13:  9783642135705
Casa editrice: Springer-Nature New York Inc, 2010
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