The Next Available Operator: Managing Human Resources in the Indian Business Process Outsourcing Industry: Managing Human Resources in Indian Business Process Outsourcing Industry - Brossura

Brossura

ISBN 10: 8178299321 ISBN 13: 9788178299327

Casa editrice: Sage Pubns Pvt Ltd, 2009

Riassunto

India, often referred to as the ‘electronic housekeeper of the world’, is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship.

This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders’ perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia.

This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres.

Su questo libro

Informazioni sull?autore

Mohan Thite is Senior Lecturer at Griffith Business School, Griffith University, Brisbane, Australia. He has over 20 years experience as Human Resources professional, both in industry and academia. He is a Fellow of the Australian Human Resource Institute. He has been teaching HRIS for several years. His research interests include strategic HRM in the knowledge economy, HRIS and HRM in multinational corporations from emerging economies. His publications include a book on Managing People in the New Economy (Sage India), a forthcoming co-edited book on HRM in Indian Call Centers/Business Process Outsourcing Industry, book chapters and articles in international journals, such as Work, Employment and Society; International Journal of HRM and International Journal of Project Management.

Dettagli dell'edizione

• Editore: Sage Pubns Pvt Ltd
• Data di pubblicazione: 2009
• Lingua: Inglese
• ISBN 10: 8178299321
• ISBN 13: 9788178299327
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 316
• Redattore: Thite Mohan, Russell Bob
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile