Iso/Iec 20000: An Introduction, German Version - Brossura

Van Haren Publishing

Brossura

ISBN 10: 9087532881 ISBN 13: 9789087532888

Casa editrice: Van Haren Pub

Riassunto

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese

Su questa edizione

• Editore: Van Haren Pub
• ISBN 10: 9087532881
• ISBN 13: 9789087532888
• Rilegatura: Copertina flessibile
• Numero di pagine: 308