The ITIL® Process Manual: key processes and their application - Brossura

Persse, James

 
9789087536503: The ITIL® Process Manual: key processes and their application
Brossura
ISBN 10: 908753650X ISBN 13: 9789087536503
Casa editrice: Van Haren Publishing, 2012

Sinossi

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Dalla quarta di copertina

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.
Each chapter has the following structure:
Improvement activities
Process inputs and outputs
Related processes
Tools and techniques
Key Performance Indicators
Critical Success Factors
Process Improvement roles
Benefits of effective Process
Implementation challenges and considerations
Typical assets and artefacts of an Improvement program

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Van Haren Publishing
Data di pubblicazione
2012
Lingua
Inglese
ISBN 10 
908753650X
ISBN 13 
9789087536503
Rilegatura
Copertina flessibile
Numero edizione
1
Numero di pagine
372
Contatto del produttore
non disponibile
Persona responsabile
non disponibile