Iso/Iec 20000:2011 - A Pocket Guide - Brossura

Rovers, Mart

Brossura

ISBN 10: 9087537263 ISBN 13: 9789087537265

Casa editrice: Van Haren Publishing, 2013

Riassunto

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:
· it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations;
· it supports ISO/IEC 20000-1: 2011training and certification;
· it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners.
‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Su questo libro

Dalla quarta di copertina:

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:
* it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;
* it supports ISO/IEC 20000 training and certification and
* it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Su questa edizione

• Editore: Van Haren Publishing
• Data di pubblicazione: 2013
• ISBN 10: 9087537263
• ISBN 13: 9789087537265
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 176