Delivering Knock Your Socks off Service
Performance Research Associates Staff
ISBN 10: 0814417558 ISBN 13: 9780814417553
Editore: AMACOM, 2011
Usato
Brossura
Da
Better World Books: West, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Venditore AbeBooks dal 14 marzo 2016
Questo articolo specifico non è più disponibile.
Riguardo questo articolo
Descrizione:
Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 9527663-6
Riassunto:
What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t.
For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with:
proven tips and strategies for exceeding customer needs and expectations,
determining the right times to bend or break the rules,
becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers,
understanding cultural and generational differences,
and coping effectively with your most challenging customers.
Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
Informazioni sull?autore:
PERFORMANCE RESEARCH ASSOCIATES, INC., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Dati bibliografici
Titolo: Delivering Knock Your Socks off Service
Casa editrice: AMACOM
Data di pubblicazione: 2011
Legatura: Brossura
Illustratore: Bush, John
Condizione: Good
Edizione: quinta edizione o successive
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Delivering Knock Your Socks Of
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Bush, John (illustratore). Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00036265398
Compra usato
EUR 4,43
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Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Da: HPB-Diamond, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. Bush, John (illustratore). Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Codice articolo S_354332774
Compra usato
EUR 4,44
Spedizione EUR 3,23
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
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Delivering Knock Your Socks off Service
Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Bush, John (illustratore). Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 5637460-6
Compra usato
EUR 5,41
Spedizione EUR 5,75
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Delivering Knock Your Socks off Service
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Bush, John (illustratore). Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 5637460-6
Compra usato
EUR 6,11
Spedizione gratuita
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 3 disponibili
Foto dell'editore
Delivering Knock Your Socks Off Service
Editore:
HarperCollins Focus, United States, 2018
ISBN 10: 0814417558
ISBN 13: 9780814417553
Antico o usato
Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. Bush, John (illustratore). What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back. In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that dont. For over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, Delivering Knock Your Socks Off Service provides you with: proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Delivering Knock Your Socks Off Service delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR005043779
Compra usato
EUR 6,62
Spedizione EUR 6,44
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 3 disponibili
Foto dell'editore
The Delivering Knock Your Socks Off Service
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. Bush, John (illustratore). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0814417558I4N00
Compra usato
EUR 6,90
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Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 3 disponibili
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Delivering Knock Your Socks Off Service
Da: Books From California, Simi Valley, CA, U.S.A.
Valutazione del venditore 4 su 5 stelle
paperback. Condizione: Very Good. Bush, John (illustratore). Codice articolo mon0003827352
Compra usato
EUR 7,03
Spedizione EUR 4,30
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
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Delivering Knock Your Socks Off Service
Da: Textbooks_Source, Columbia, MO, U.S.A.
Valutazione del venditore 5 su 5 stelle
paperback. Condizione: Good. Bush, John (illustratore). Fifth. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Codice articolo 001144725U
Compra usato
EUR 7,91
Spedizione EUR 3,44
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 3 disponibili
Foto dell'editore
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Da: Lexington Books Inc, Idaho Falls, ID, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. Bush, John (illustratore). Contents are tight and clean. Codice articolo 094523
Compra usato
EUR 8,65
Spedizione EUR 4,95
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Delivering Knock Your Socks Off Service
Da: Sigrun Wuertele buchgenie_de, Altenburg, Germania
Valutazione del venditore 5 su 5 stelle
Condizione: Gut - gebraucht. Bush, John (illustratore). 5th editoin. Paperback Guter Zustand Zustand: 3, Gut - gebraucht, Paperback AMACOM 5th editoin, 2012 , Delivering Knock Your Socks Off Service, Performance Research Associates und John Bush. Codice articolo BU368055
Compra usato
EUR 10,17
Spedizione EUR 37,99
Spedito da Germania a U.S.A.
Spedito da Germania a U.S.A.
Quantità: 1 disponibili