Titolo: Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Editore: AMACOM
Data di pubblicazione: 2006
Lingua: Inglese
ISBN 10: 0814473652
ISBN 13: 9780814473658
Rilegatura: Brossura
Edizione: quarta edizione
Condizione: Very Good

Descrizione articolo

Riassunto

Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better

Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.'

Key features

Written in the same accessible and humorous style that made this book a classic

Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush

Informazioni sull?autore

Performance Research Associates, Inc. was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits.

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Descrizione libreria

Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books ? giving both new and preloved titles a second life. The company also operates World of Books ? Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world?s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission

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Informazioni sull?azienda del venditore

SBYB, Inc.
900 Knell Rd, Montgomery, IL, 60538, U.S.A.

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