Difficult Conversations: How to Discuss What Matters Most

Douglas Stone, Bruce Patton, Sheila Heen

ISBN 10: 014027782X / ISBN 13: 9780140277821

Editore: Penguin Books, Limited (UK), 2000

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[ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: reprint ] Publisher: Penguin Books Ltd Pub Date: 5/25/2000 Binding: Paperback Pages: 272 reprint edition. Codice articolo 6740261

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Titolo: Difficult Conversations: How to Discuss What...

Casa editrice: Penguin Books, Limited (UK)

Data di pubblicazione: 2000

Legatura: Brossura

Condizione: Good

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Riassunto:

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

L'autore:

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.