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GREAT CUSTOMER CONNECTIONS: Simple Psychological Techniques That Guarantee Exceptional Service

Gallagher, Richard S.

Editore: Booklocker.com, Inc., 2011
ISBN 10: 1614342601 / ISBN 13: 9781614342601
Nuovi / Soft cover / Quantità: 1
Da Book Deals (Lewiston, NY, U.S.A.)
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Titolo: GREAT CUSTOMER CONNECTIONS: Simple ...

Casa editrice: Booklocker.com, Inc.

Data di pubblicazione: 2011

Legatura: Soft cover

Condizione libro: New

Descrizione:

Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Codice inventario libreria ABE_book_new_1614342601

Su questo libro:

Book ratings provided by GoodReads):
4,43 valutazione media
(7 valutazioni)

Riassunto: Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.

Descrizione del libro:

"Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program for turning each customer interaction into a peak experience. Adapting scientific research into easy-to-apply practices, the book lets service professionals:

* connect with customers and ?speak the language? of each one?s unique personality

* use the ?secret phrases? that make them feel great

* tell them anything without upsetting them

* stop saying ?no? -- permanently

* defuse any crisis and take command of each interaction even with difficult or unclear customers

Combining known principles of behavioral psychology with field-proven techniques, Great Customer Connections is the key to revolutionizing the service quality that you, your team, and your entire company provide."

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Libreria: Book Deals
Indirizzo: Lewiston, NY, U.S.A.

Libreria AbeBooks dal: 7 maggio 2014
Valutazione libreria: 4 stelle

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