Titolo: GREAT CUSTOMER CONNECTIONS: Simple ...
Casa editrice: Booklocker.com, Inc.
Data di pubblicazione: 2011
Legatura: Soft cover
Condizione libro: New
Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Codice inventario libreria ABE_book_new_1614342601
Riassunto: Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
Descrizione del libro:
"Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program for turning each customer interaction into a peak experience. Adapting scientific research into easy-to-apply practices, the book lets service professionals:
* connect with customers and ?speak the language? of each one?s unique personality
* use the ?secret phrases? that make them feel great
* tell them anything without upsetting them
* stop saying ?no? -- permanently
* defuse any crisis and take command of each interaction even with difficult or unclear customers
Combining known principles of behavioral psychology with field-proven techniques, Great Customer Connections is the key to revolutionizing the service quality that you, your team, and your entire company provide."
Metodi di pagamento
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Libreria AbeBooks dal: 7 maggio 2014
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