A Guide to Computer User Support for Help Desk and Support Specialists
Beisse, Fred
ISBN 10: 1285852680 ISBN 13: 9781285852683
Editore: Course Technology, 2014
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Brossura
Da
Better World Books Ltd, Dunfermline, Regno Unito
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Descrizione:
Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 9645859-6
Riassunto:
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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Dati bibliografici
Titolo: A Guide to Computer User Support for Help ...
Casa editrice: Course Technology
Data di pubblicazione: 2014
Legatura: Brossura
Condizione: Very Good
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A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Suppo
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A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists
Editore:
Cengage Learning (edition 6), 2014
ISBN 10: 1285852680
ISBN 13: 9781285852683
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Paperback. Condizione: Fair. 6. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Codice articolo 1285852680-7-1-13
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