ISBN 10: 1845411390 / ISBN 13: 9781845411398
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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: This book combines theoretical and practical aspects of applied human resources management using a critical lens. It is both a descriptive and analytical journey through the tourism sector which, due to its nature, may be described as a relatively deregulated and eclectic industry. In such a context, human resource practice as presented in this book reflects these extremes. Codice inventario libreria

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Riassunto: The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.

About the Author: Darren Lee-Ross is an Associate Professor of Management and currently lectures and researches at James Cook University, Australia and has taught business subjects at undergraduate and postgraduate levels across a number of universities internationally. His research interests include human resources management, entrepreneurship and small business management and organizational behaviour. Darren has published refereed business articles in a wide range of academic journals and written eight business-related text books. He is currently an editorial member of three business and tourism/hospitality journals and regularly reviews manuscripts for other leading academic business publications.Josephine Pryce is a Senior Lecturer in the School of Business at James Cook University. She has always been concerned with the working lives of employees and is especially interested in factors within the workplace that affect workers’ performance. Her research parallels these interests and has resulted in several articles with a focus on employees’ attitudes in the workplace, organisational environments and occupational culture. Josephine has also taught and coordinated various subjects in the areas of hospitality, tourism and management.

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Darren Lee-Ross & Josephine Pryce
Editore: Channel View Publications Ltd (2010)
ISBN 10: 1845411390 ISBN 13: 9781845411398
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Descrizione libro Channel View Publications Ltd, 2010. Paperback. Condizione libro: Good. Sent within 24 hours. Expedited UK delivery available. Codice libro della libreria BBI2248968

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Descrizione libro Condizione libro: Good. The cover is clean but does show some wear. May contain highlighting, handwriting or underlining through out the book. Used books may not contain supplements such as access codes, CDs, etc. Every item ships the same or next business day with tracking number emailed to you. Get Bombed!!. Codice libro della libreria 3U1CLV002C3V

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Descrizione libro Channel View Publications. Condizione libro: Very Good. Book has been well cared for. Codice libro della libreria Z1-B-020-00782

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Descrizione libro Channel View Publications, 2010. Condizione libro: Very Good. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Codice libro della libreria GRP77711488

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Descrizione libro Channel View Publications Ltd, 2010. Paperback. Condizione libro: Very Good. New book with slight shop soiling and/or shelf damage, otherwise in excellent condition. Rapidly dispatched worldwide from our clean, automated UK warehouse within 1-2 working days. Codice libro della libreria mon0000107507

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Descrizione libro Channel View Publications Ltd, United Kingdom, 2010. Paperback. Condizione libro: New. Language: English . Brand New Book. The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused HRM convention may be understood against HRM in practice . Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace. Codice libro della libreria AAR9781845411398

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Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97818454113980000000

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Darren Lee-Ross, Josephine Pryce
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Descrizione libro Channel View Publications Ltd, United Kingdom, 2010. Paperback. Condizione libro: New. Language: English . Brand New Book. The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused HRM convention may be understood against HRM in practice . Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace. Codice libro della libreria AAR9781845411398

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Descrizione libro Condizione libro: Good. Human Resources and Tourism: Skills, Culture and Industry (Aspects of Tourism Texts). Codice libro della libreria Grb0923780

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Descrizione libro National Book Network. Condizione libro: New. Brand New. Codice libro della libreria 1845411390

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