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The Introduction to the ITIL Service Lifecycle Book

Office of Government Commerce

Editore: The Stationery Office, 2007
ISBN 10: 0113310617 / ISBN 13: 9780113310616
Usato / Soft cover / Quantità: 1
Da Book Deals (Lewiston, NY, U.S.A.)
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Titolo: The Introduction to the ITIL Service ...

Casa editrice: The Stationery Office

Data di pubblicazione: 2007

Legatura: Soft cover

Condizione libro: Used


This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Codice inventario libreria ABE_book_usedgood_0113310617

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Riassunto: This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

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Indirizzo: Lewiston, NY, U.S.A.

Libreria AbeBooks dal: 7 maggio 2014
Valutazione libreria: 4 stelle

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