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Riassunto: This book provides an introduction to the different types of private telephone systems, how they operate and common call processing features they offer. Private telephone systems are communication equipment and software that are owned, leased or operated by the companies that use these systems. Private telephone systems are converting from company unique (proprietary) circuit switched systems to industry standard packet data voice (IP Telephony) systems. You will learn the basics of IP Telephony voice over Internet protocol (VoIP) and why it is so important to private telephone systems. The fundamental parts of private telephone systems are described including telephone stations, local wiring, switching systems, and numbering plans are described and explained. The high growth market for private telephone systems and the key trends are covered providing you with an understanding of which system types are growing the fastest and how some systems are evolving to better compete in the industry. Covered are the different types of private telephone systems. You will discover how multiline key telephone systems (KTS) operate and why they are converting from mechanical systems to automated electronic controlled networks. You will learn how automatic switching systems are used by private branch exchange (PBX) systems to provide features and services not offered by public telephone companies. Explained are the ways private telephone systems can be operated (hosted) by other companies (Hosted PBX/Centrex) and how these systems can provide services similar to PBX telephone systems. Discover how telephone systems can be combined with company information systems using computer telephony integration (CTI). You will learn how IP PBX (iPBX) systems operate and why IPTX is the fastest growing area in private telephone systems. You will learn some of the ways private telephone systems are adding wireless capabilities and industry standard wireless private branch exchange (WPBX) systems. Important call processing features including distinctive ringing, call hold, call transfer, call pickup, line hunting and other features are described. Advanced private telephone system features are explained including automated attendant systems, automatic call distribution (ACD), Interactive voice response (IVR) and Voice mail (VM). A basic introduction to call centers is also included.
L'autore: Mr. Harte is the president of Althos, an expert information provider which researches, trains, and publishes on technology and business industries. He has over 29 years of technology analysis, development, implementation, and business management experience. Mr. Harte has worked for leading companies including Ericsson/General Electric, Audiovox/Toshiba and Westinghouse and has consulted for hundreds of other companies. Mr. Harte continually researches, analyzes, and tests new communication technologies, applications, and services. He has authored over 50 books on telecommunications technologies and business systems covering topics such as mobile telephone systems, data communications, voice over data networks, broadband, prepaid services, billing systems, sales, and Internet marketing. Mr. Harte holds many degrees and certificates including an Executive MBA from Wake Forest University (1995) and a BSET from the University of the State of New York, (1990). Robert T. Flood has had a distinguished 30-year career in the telecommunications industry. As a renowned speaker at forums around the globe, Robert is a noted authority on Internet Protocol (IP) telephony. Prior to co-founding PingTone Communications, a provider of managed IPT services to corporations and business users worldwide, Robert was the chief technology officer of Cable & Wireless Global, managing a $3 billion capital budget and 1,500 employees worldwide. Robert was previously the chief technology officer and senior vice president of engineering for ICG Communications, driving the Denver-based telecommunications company into 83 markets. At ICG Flood pioneered Voice over Internet Protocol (IP), covering 188 long distance markets within an 8-month period. Prior to that, he worked for CenTel for 19 years in senior engineering positions. Robert serves on the Board of Directors of several technology companies. He earned a bachelor's degree in Economics from the University of Nebraska, completed the executive program at the J.L. Kellogg Graduate School of Management at Northwestern University, and has a master's degree in Economics from the University of Nevada Las Vegas.
Condizione libro: New
Descrizione libro Althos Publishing, 2005. Paperback. Condizione libro: New. book. Codice libro della libreria 0974278726
Descrizione libro Althos Inc, 2005. Paperback. Condizione libro: Brand New. 2nd edition. 96 pages. 10.50x8.00x0.25 inches. In Stock. Codice libro della libreria zk0974278726
Descrizione libro Althos Publishing, 2005. Paperback. Condizione libro: New. 2nd. Codice libro della libreria DADAX0974278726
Descrizione libro Althos Publishing, 2005. Paperback. Condizione libro: New. Codice libro della libreria SONG0974278726
Descrizione libro Althos Publishing, 2005. Paperback. Condizione libro: New. Codice libro della libreria P110974278726
Descrizione libro Condizione libro: Good. Book Condition: Good. Codice libro della libreria 97809742787284.0
Descrizione libro Condizione libro: Brand New. Book Condition: Brand New. Codice libro della libreria 97809742787281.0