Gently used. Expect delivery in 2-3 weeks. Codice inventario libreria
Riassunto: Rosanne Da€Ausilio, Ph.D., is revealing the secrets a€"" the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too a€"" the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from a€œOne Question for Your Customera€? to a€œThinking Trapsa€? to a€œEmployee Accountability.a€? If you dona€t have Rosannea€s tips on your desk, you dona€t have top notch customer service at your company.
About the Author: Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, customer service expert, master trainer, keynote speaker, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last 20 years, she has provided needs analyses, instructional design, and customized, live communication skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University's Center for Customer Driven Quality.
Titolo: How to Kick Your Customer Service Up a Notch...
Casa editrice: Purdue University Press
Data di pubblicazione: 2007
Condizione libro: very good
Descrizione libro Purdue University Press, 2007. Paperback. Condizione libro: New. 1. Codice libro della libreria DADAX0977236013