This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: Satisfying customers is one of the main objectives of business yet, too often the pressures of economic downturns and the quest to improve profits produces a proportional decline in customer satisfaction. Unfortunately most businesses, when faced with these pressures, first resort to reducing staff; and typically when they do, customer satisfaction declines steadily as employees are laid-off.& ; & ; No Lizards in My Shoes is a business fable told from the perspective of two personified lizards living on the Caribbean island of Aruba. Larry and the Lizard Wizard take readers on a journey that will help them learn how to engage and energize employees, co-workers, and management to improve customer satisfaction significantly using two innovative concepts: GEMS (Great Employees Managing Service& 122;) and TIPS (Targeted Incentive Pay Systems& 122;). An added benefit to the book is a unique concept that consumers can put to use immediately to ensure improved customer service at the businesses they frequent the most. Codice inventario libreria
Riassunto: Customer service is not the most compelling of topics, especially as it is presented in many of the books in the marketplace today. A fresh approach is needed to encourage business owners and their employees to understand this critical concept and apply it successfully to improve customer service. Perry Ludy, author, consultant and 30-year senior executive, has provided that approach in his new book, No Lizards in My Shoes. Written in the style of a business fable, Ludy?s book introduces readers to the principles of customer service through the story of Larry the Lizard and the Lizard Wizard. Larry is a rather shallow, good-for-nothing creature living the good life at a resort in Aruba. He knows that where humans gather, there are always succulent bugs. Surprisingly, he deduces for himself that it will be easier and less competitive to look for bugs in the guests? closets at the resort. That is where he meets the Lizard Wizard. The characters? clever repartee is sure to attract and engage readers of No Lizards in My Shoes, helping them develop into better customer service providers as the Wizard teaches Larry about this important concept. Larry and the Wizard travel through time, exploring the historical development of customer service as far back as the New Stone Age. As their journey continues to more recent eras and events, the Wizard explains how earlier examples have evolved into the customer service models that drive some of today?s most successful businesses: Motorola, GE, McDonald?s, Disney, REI and others. Beautifully illustrated, No Lizards in My Shoes is more than a business fable with a poignant ending. The author closes his book with two practical methods that any business and its employees can apply to exceed customer expectations. He introduces Great Employees Managing Service (GEMS) and Targeted Incentive Pay Systems (TIPS), two specific programs that can be applied to any customer environment. At the end of the book, the author introduces a new way to tip during a customer service scenario while in a restaurant. This concept not only offers a way to evaluate restaurants, suggested level of tipping but a way to communicate with the server as well as the manager or restaurant owner. This topic is sure to generate "buzz" around the Restaurant Industry. This book is a fable that any reader will enjoy and a parable that teaches the importance of individual responsibility for customer satisfaction, as represented by the transformation of Larry the Lizard into the next Lizard Wizard.
L'autore: Perry Ludy is a senior-level executive and consultant with more than 30 years experience with leading corporations including PepsiCo and Procter & Gamble. His background is documented with successful turnarounds, creative problem-solving, strategic planning and profitability improvement. Mr. Ludy is a senior executive with a cross-functional approach to building new organizations and taking existing companies to the next level of excellence. He is a skilled strategist and intuitive risk taker who has served as CEO and COO of multi-million dollar corporations within the restaurant, specialty retail and automotive aftermarket industries. He is an award winning executive and author recognized for achievements and leadership. Mr. Ludy?s current business book offering is No Lizards In My Shoes. It is a fable regarding how to bring back great customer service and he introduces GEMS (Great Employees Managing Service) and TIPS (Targeted Incentive Program Systems) as avenues towards success. Mr. Ludy is also the author of the business book Profit Building: Cutting Costs without Cutting People, an award-winning business management book that is translated into several languages and sold worldwide. The book has been a featured topic on radio and television programs including CNN, CBS, BET, Bloomberg TV, CNBC-Europe, BBC, and in the following publications: Harvard Management Update, Entrepreneur, Bottom Line Business, Black Enterprise, USA Today, Association Trends, Internet Works, The Atlanta Tribune, and The Washington Post. Mr. Ludy also writes articles and white papers that have been published in numerous publications including Grapevine Magazine (London, UK), Director Magazine (London, UK), The Wall Street Journal, Customer Management, Taiwan Economic News, The China Post, Nation's Restaurant News, The Washington Times, and Leadership Strategies. Mr. Ludy grew up in New Kensington, Pennsylvania and Oxnard, California; and is a graduate of the University California Santa Barbara (UCSB). He makes his home in Chicago, Illinois with his wife Lynda. Mr. Ludy enjoys gourmet cooking and has an enthusiastic interest in cooking schools, having studied at distinguished culinary institutions including Le Cordon Bleu in Paris. For information please email email@example.com or call him at 773 469 8625.
Condizione libro: Used
Descrizione libro Ludyco International, 2013. Paperback. Condizione libro: Brand New. 1st edition. 190 pages. 8.50x5.50x0.43 inches. In Stock. Codice libro della libreria zk0974236810
Descrizione libro Ludyco International, 2013. Paperback. Condizione libro: New. book. Codice libro della libreria 0974236810