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Logistics Customer Service (21 century Vocational planning materials Logistics Management Series)(Chinese Edition)

CENG YI KUN PANG DE YI

ISBN 10: 7300222277 / ISBN 13: 9787300222271
Nuovi Condizione: New Brossura
Da liu xing (JiangSu, JS, Cina)

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Language:Chinese.Paperback. Pub Date: 2016-2-1 Pages: 204 Publisher: China Renmin University Press Logistics customer service for logistics customer service positions Qualifications developed teaching materials. a selection of into the logistics customer service. pioneering logistics customers. logistics customer reception . logistics customers to negotiate. handling logistics customer objections and complaints . Get logistics customer commitment and retrospective analysis. improve logistics . Codice inventario libreria CY009511

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Titolo: Logistics Customer Service (21 century ...

Legatura: paperback

Condizione libro:New

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Riassunto:

曾益坤、庞德义主编的《物流客户服务(21世纪高职高专规划教材)》是针对物流企业客户服务相关岗位任职要求而开发的教材,精选了"物流客户服务认知"、"物流客户开发与拜访"、"物流客户接待"、"物流客户投诉管理"、"物流客户关系维护"、"物流客户服务绩效评估"和"物流客户关系管理软件应用"七个项目共20个任务。本书按照项目化教学法要求编写,每个项目均明确了学习目标及重点难点;每个任务导入前,先对任务进行描述,同时做好知识准备;在解决方案中,再对每个需要完成的任务要点进行分析,并提出注意事项;课后还安排了思考练习。这些设计结合实际,利于读者拓展视野,提升客户服务能力和职业素质。 本书力求通俗易懂地将物流企业客户服务的主要环节、业务流程、处理方法和管理技术较为全面地介绍给读者,并侧重于实用性和可操作性。本书既可作为高职高专院校物流管理、工商企业管理、市场营销等专业的教材,也可以作为采购从业人员与物流产业相关人员的学习、培训参考用书。

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