Management Mess-ups: 57 Pitfalls You Can Avoid (and Stories of Those Who Didn't)

Eppler, Mark

ISBN 10: 1564142760 / ISBN 13: 9781564142764

Editore: Career Pr Inc, 1997

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Riassunto:

Can you imagine losing a customer worth $2 million over 60? It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a ''transaction.'' The next day, the frustrated customer closed his account - a little more than $2,000,000. Management Mess-Ups examines mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees - mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading about the management mess-ups of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.

L'autore: Mark Eppler (Milford, Ohio) is a professional speaker and seminar leader specializing in leadership and management issues. His clients include P&G, GE, 3M, the IRS, and the E.W. Scripps Company, as well as state and national associations.

Dati bibliografici

Titolo: Management Mess-ups: 57 Pitfalls You Can ...
Casa editrice: Career Pr Inc
Data di pubblicazione: 1997
Legatura: paperback
Condizione: Good