Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places

Scudder, Tim,Patterson, Michael,Mitchell, Kent

ISBN 10: 1118202767 / ISBN 13: 9781118202760

Editore: Jossey-Bass, 2012

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Riassunto:

How to successfully navigate and prevent conflict

From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a successhe's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotionagainafter losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each.

Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his lifeboth at work and at homeimproving.

• Reveals a practical understanding of how conflict really works
• Shows how to recognize its initial stages of conflict, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them
• Provides guidance for moving beyond conflict to enhance relationships
• Includes a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others

Anyone can profit from the tools in this book to understand and take control over conflict.

Informazioni sull?autore: Tim Scudder, CPA, is the chief executive officer of Personal Strengths USA and has consulted with the organizational development, training, and human resources departments of many corporate, government, education, and not-for-profit organizations. He is also the author of several experiential training programs.

Michael Patterson, Ed.D., is the vice president of business development at Personal Strengths USA and an adjunct professor in the doctoral program at Pepperdine University's Graduate School of Education and Psychology. He began his career as a U.S. Army officer and then spent twenty years in a variety of sales, marketing, and training roles in the pharmaceutical industry.

Kent Mitchell is the vice president of communications for Personal Strengths USA. He is also an award-winning playwright and copywriter, and for nearly ten years, ran an advertising design agency in the Los Angeles area.

Dati bibliografici

Titolo: Have a Nice Conflict: How to Find Success ...
Casa editrice: Jossey-Bass
Data di pubblicazione: 2012
Legatura: hardcover
Condizione: Very Good