A Semantic Wiki-based Platform for IT Service Management

Frank Kleiner

ISBN 10: 3731503336 / ISBN 13: 9783731503330

Editore: Karlsruher Institut für Technologie, 2015

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A Semantic Wiki-based Platform for IT Service Management | Frank Kleiner | Taschenbuch | 636 S. | Englisch | 2015 | Karlsruher Institut für Technologie | EAN 9783731503330 | Verantwortliche Person für die EU: KIT Scientific Publishing, Straße am Forum 2, 76131 Karlsruhe, info[at]ksp[dot]kit[dot]edu | Anbieter: preigu.

Codice articolo 104871134

Dati bibliografici

• Titolo: A Semantic Wiki-based Platform for IT Service Management
• Editore: Karlsruher Institut für Technologie
• Data di pubblicazione: 2015
• Lingua: Inglese
• ISBN 10: 3731503336
• ISBN 13: 9783731503330
• Rilegatura: Taschenbuch
• Condizione: Neu

Descrizione articolo

Riassunto

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.