Understanding Customer Service: A must read for everyone in Service Industry! (Cross the bridge)

Gupta, Pankaj; Maheshwari, Dr. Alka

ISBN 10: 9334035234 / ISBN 13: 9789334035230

Editore: Raja Rammohun Roy National Agency for ISBN (https://isbn.gov.in/), 2023

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Titolo: Understanding Customer Service: A must read ...

Casa editrice: Raja Rammohun Roy National Agency for ISBN (https://isbn.gov.in/)

Data di pubblicazione: 2023

Legatura: Brossura

Condizione: New

Descrizione articolo

Riassunto:

• What is customer service?
• What is customer sensitivity?
• How do you feel when a customer vents on you?
• How to handle customer relations?
• How to close loop customer calls?

There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories.

This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.