The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams, Alan, Williams, Samuel
ISBN 10: 1912555808 ISBN 13: 9781912555802
Editore: LID Publishing, 2021
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Better World Books: West, Reno, NV, U.S.A.
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Descrizione:
Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 41069926-75
Riassunto:
We live in extraordinary economic times – volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers’ expectations are increasing. Brands are now co-owned by all stakeholders – employees, service partners, local communities, investors and customers. This book explores the idea that a new ‘values economy’ is emerging. The successful organizations of tomorrow will establish a shared consensus of values between stakeholders – providing transparent communications and inclusivity. It then offers a practical enabling methodology: the SERVICEBRAND approach, combining brand identity, employee engagement and customer experience. The SERVICEBRAND approach will redefine the nature of business: one ecosystem of values-driven service for multiple stakeholders driving sustained organizational performance and authentic business success.
Informazioni sull?autore: Alan Williams has a track record of success in devising holistic SERVICEBRAND strategies. Alan has more than 30 years of senior leadership experience in customer service-based businesses Samuel Williams is a business consultant with BAE Applied Intelligence. Sam has various business roles in customer service and consultancy.
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Dati bibliografici
Titolo: The Values Economy : How to Deliver ...
Casa editrice: LID Publishing
Data di pubblicazione: 2021
Legatura: Brossura
Condizione: Good
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Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR011402380
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
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LID Publishing 11 M, 2021
ISBN 10: 1912555808
ISBN 13: 9781912555802
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Paperback. Condizione: Very Good. The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9781912555802
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
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ISBN 10: 1912555808
ISBN 13: 9781912555802
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Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9781912555802
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Hardcover. Condizione: Brand New. 296 pages. 9.50x6.50x1.00 inches. In Stock. Codice articolo __1912555808
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The Values Economy
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Paperback. Condizione: New. We live in extraordinary economic times - volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers' expectations are increasing. Brands are now co- owned by all stakeholders - employees, service partners, local communities, investors and customers. This book explores the idea that a new 'values economy' is emerging. The successful organizations of tomorrow will establish a shared consensus of values between stakeholders - providing transparent communications and inclusivity. It then offers a practical enabling methodology: the SERVICEBRAND approach, combining brand identity, employee engagement and customer experience. The SERVICEBRAND approach will redefine the nature of business: one ecosystem of values-driven service for multiple stakeholders driving sustained organizational performance and authentic business success. Codice articolo LU-9781912555802
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Condizione: New. 2021. Paperback. . . . . . Codice articolo V9781912555802
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