ISBN 10: 1400046009 / ISBN 13: 9781400046003
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Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: "Silencing conflict is a universal problem in companies of all shapes and sizes. Yet people fail to recognize when they are caught in this dangerous syndrome until it wreaks havoc on their relationships. Leslie Perlow's excellent book teaches you how to detect early symptoms and avoid detrimental situations. For your own career success and for the success of your company you should start putting her lucid and practical ideas to work today."Adrian J. Slywotzky, coauthor ofThe Profit Zone "When You Say Yes But Mean Nois an invaluable resource for anyone working in an organization. People have a tremendous amount of knowledge and insight about what it takes to be successful. The challenge, though, is creating the kind of environment in which they feel comfortable speaking up and dealing directly and genuinely with peers, subordinates, and superiors. Leslie Perlow's book contains critical insights and practical suggestions about how to create more open and honest relationships. If you put her ideas to work, the net result is sure to be a healthier and more productive organization."Raymond Gilmartin, chief executive officer, Merck & Co., Inc. "This is a remarkable book that, once started, I had to read from cover to cover. The 'don't rock the boat' syndrome is one of the silent killers of the modern corporation. It is a real breakthrough to learn how conflict brought out into the open can be a creative and sustainable force for the benefit of any company and its decision makers. Everyone knows how unspoken dissent is lurking below the surface, but few business leaders have the con'dence to deal with it. Leslie Perlow shows how it can be done in a well-researched and readable style."Alan Parker, president, Whitbread Hotel Company. Codice inventario libreria

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Riassunto: We live in a culture—especially at work—that prefers harmony over discord, agreement over dissent, speed over deliberation. We often smile and nod to each other even though deep down we could not disagree more. Whether with colleagues, friends, or family members, the tendency to paper over differences rather than confront them is extremely common. We believe that the best thing to do to preserve our relationships and to ensure that our work gets done as expeditiously as possible is to silence conflict.

Let’s face it, most bosses don’t encourage us to share our differences. Indeed, many people are taught that
loyal employees accept corporate values, policies, and decisions—never challenging or questioning them. If we want to hold on to our jobs and move up in our organizations, stifling conflict is the safest way to do it—or so we believe.

And it is not just with our bosses that we fear raising a dissenting opinion. We worry about what our peers and even our subordinates may think of us. We don’t want to embarrass ourselves or create a bad impression. We don’t want to lose others’ respect or risk rejection.

We often associate conflict with its negative form—petty bickering, heated arguing, a bloody fight. But conflict can also be a source of creative energy; when handled constructively by both parties, differences can lead to a healthy and fruitful collaboration, creation, or construction of new knowledge or solutions. When we silence conflict, we avoid the possibility of negative conflict, but we also miss the potential for constructive conflict.

Worse yet, as Leslie Perlow documents, the act of silencing conflict may create the consequences we most dread. Tasks frequently take longer or never get done successfully, and silencing conflict over important issues with people for whom we care deeply can result in disrespect for, and devaluing of, those same people.
Each time we silence conflict, we create an environment in which we’re all the more likely to be silent next time. We get caught in a vicious “silent spiral,” making the relationship progressively less safe, less satisfying, and less productive. Differences get glossed over, patched over, and suppressed . . . until disaster happens.

“Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi-
nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the idea of allowing conflict to surface or disagreeing with others seems particularly risky. All too often, the conversation at work bespeaks harmony and togetherness, even though passionate disagreements exist beneath the surface.

Leslie A. Perlow is a corporate ethnographer, an anthropologist of corporate culture. Anthropologists like Margaret Mead spend years in the field studying exotic cultures. Perlow does the same, although the field for her is the office and the exotic people are us—those who work in the world of organizations. But the end result is no less surprising or rich in insight. Whether it’s a Fortune 500 firm, small business, or government bureaucracy, Perlow provides a keen understanding of the hidden issues behind what people say (and don’t say). And more important, she shows how to create relationships where individuals feel empowered to express their genuine thoughts and feelings and to harness the power of positive conflict.

From the Back Cover: “Silencing conflict is a universal problem in companies of all shapes and sizes. Yet people fail to recognize when they are caught in this dangerous syndrome until it wreaks havoc on their relationships. Leslie Perlow’s excellent book teaches you how to detect early symptoms and avoid detrimental situations. For your own career
success and for the success of your company you should start putting her lucid and practical ideas to work today.”—Adrian J. Slywotzky, coauthor of The Profit Zone

When You Say Yes But Mean No is an invaluable resource for anyone working in an organization. People have a tremendous amount of knowledge and insight about what it takes to be successful. The challenge, though, is creating the kind of environment in which they feel comfortable speaking up and dealing directly and genuinely with peers, subordinates, and superiors. Leslie Perlow’s book contains critical insights and practical suggestions about how to create more open and honest relationships. If you put her ideas to work, the net result is sure to be a healthier and more productive organization.”—Raymond Gilmartin, chief executive officer, Merck & Co., Inc.

“This is a remarkable book that, once started, I had to read from cover to cover. The ‘don’t rock the boat’ syndrome is one of the silent killers of the modern corporation. It is a real breakthrough to learn how conflict brought out into the open can be a creative and sustainable force for the benefit of any company and its decision
makers. Everyone knows how unspoken dissent is lurking below the surface, but few business leaders have the confidence to deal with it. Leslie Perlow shows how it can be done in a well-researched and readable style.”—Alan Parker, president, Whitbread Hotel Company

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Perlow, Leslie
Editore: Crown Business (2003)
ISBN 10: 1400046009 ISBN 13: 9781400046003
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(Reno, NV, U.S.A.)
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Descrizione libro Crown Business, 2003. Condizione libro: Good. 1st Edition. Ships from Reno, NV. Former Library book. Shows some signs of wear, and may have some markings on the inside. Codice libro della libreria GRP93416662

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Perlow, Leslie
Editore: Crown Business (2003)
ISBN 10: 1400046009 ISBN 13: 9781400046003
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Descrizione libro Crown Business, 2003. Condizione libro: Very Good. 1st Edition. Former Library book. Great condition for a used book! Minimal wear. Codice libro della libreria GRP8778367

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3.

Perlow, Leslie
Editore: Crown Business (2003)
ISBN 10: 1400046009 ISBN 13: 9781400046003
Usato Prima edizione Quantità: 1
Da
Better World Books
(Mishawaka, IN, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Crown Business, 2003. Condizione libro: Good. 1st Edition. Former Library book. Shows some signs of wear, and may have some markings on the inside. Codice libro della libreria GRP7686985

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4.

Perlow, Leslie
Editore: Crown Business (2003)
ISBN 10: 1400046009 ISBN 13: 9781400046003
Usato Prima edizione Quantità: 1
Da
Better World Books: West
(Reno, NV, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Crown Business, 2003. Condizione libro: Very Good. 1st Edition. Ships from Reno, NV. Former Library book. Great condition for a used book! Minimal wear. Codice libro della libreria GRP90359502

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5.

Leslie Perlow
Editore: Crown Business
ISBN 10: 1400046009 ISBN 13: 9781400046003
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Da
OwlsBooks
(Toledo, MD, U.S.A.)
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Descrizione libro Crown Business. Hardcover. Condizione libro: VERY GOOD. Very Good copy, cover and pages show some wear from reading and storage. Binding may have light creases. Lots of life left in these pages. Codice libro della libreria 2690642706

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Leslie Perlow
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Usato Rilegato Quantità: 1
Da
Hippo Books
(Toledo, OH, U.S.A.)
Valutazione libreria
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Descrizione libro Crown Business. Hardcover. Condizione libro: GOOD. Gently used may contain ex-library markings, possibly has some minor highlighting, textual notations, and or underlining. Text is still easily readable. Codice libro della libreria 2750069304

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7.

Leslie Perlow
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Usato Rilegato Quantità: 1
Da
Free Shipping Books
(Toledo, OH, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Crown Business. Hardcover. Condizione libro: GOOD. book was well loved but cared for. Possible ex-library copy with all the usual markings and stickers. Some light textual notes, highlighting and underling. Codice libro della libreria 2750047136

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Leslie Perlow
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Usato Rilegato Quantità: 1
Da
Blue Cloud Books
(Phoenix, AZ, U.S.A.)
Valutazione libreria
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Descrizione libro Crown Publishing Group. Hardcover. Condizione libro: As New. This book is almost new and shows only very slight signs of wear. Codice libro della libreria G1400046009I2N00

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9.

Leslie Perlow
Editore: Crown Publishing Group
ISBN 10: 1400046009 ISBN 13: 9781400046003
Usato Rilegato Quantità: 1
Da
Blue Cloud Books
(Phoenix, AZ, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Crown Publishing Group. Hardcover. Condizione libro: Good. This book has a light amount of wear to the pages, cover and binding. Codice libro della libreria G1400046009I3N00

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10.

Perlow, Leslie
Editore: Crown Business
ISBN 10: 1400046009 ISBN 13: 9781400046003
Usato Rilegato Quantità: 1
Da
Yankee Clipper Books
(Windsor Locks, CT, U.S.A.)
Valutazione libreria
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Descrizione libro Crown Business. Hardcover. Condizione libro: Very Good. Ex-Library Book - will contain Library Markings. Very good condition book with only light signs of previous use. Codice libro della libreria G1400046009I4N10

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