Titolo: Workplace Spanish for Customer Service
Casa editrice: Workplace Spanish, Inc.
Data di pubblicazione: 2007
Condizione libro: very good
Gently used. Expect delivery in 20 days. Codice inventario libreria 9781930134287-3
ABOUT WORKPLACE SPANISH® PROGRAMS:
The rapid growth of the Hispanic population & workforce has created critical communication challenges for business, government, health care and education. These language barriers often result in serious accidents, quality mistakes, and poor service where it matters most in the workplace.
Workplace Spanish® programs are designed to cut through language barriers by enabling adults to communicate, simply but effectively, with Spanish-speaking co-workers, customers, patients or citizens. No grammar, no language rules, no prior Spanish experience necessary.
All Workplace Spanish® programs include an 8.5" x 11" spiral bound manual and a complimentary audio CD. The manual is organized into 5 sections:1. Introduction, Learning Tips, Spanish & Phonetic pronunciation 2. Over 500 important Spanish terms & expressions for a particular occupation 3. Practice conversations that are relevant to the particular workplace 4. "Drills for Skills" Quiz section to test one's knowledge and progress 5. Alphabetical keyword list or glossary
Workplace Spanish® for Customer Service is designed for managers, supervisors and other customer service associates in a wide variety of industries. The purpose is to help connect & communicate with Spanish speaking customers to understand their needs and process basic transactions efficiently.
These key topics that are included in the program:- Greeting customers - Asking basic language questions - Numbers, Time, Timing, Days, Months - Customer service phrases & questions - Directions and hours of operation - Making & answering telephone calls - Making appointments - Taking payments - Getting customer information - Troubleshooting problems
Dall'editore: You don’t have to be fluent to be effective!™ Our programs are used by top companies, colleges and trade associations to learn job-specific Spanish without struggling through grammar & rules.
Metodi di pagamento
La libreria accetta i seguenti metodi di pagamento:
Libreria AbeBooks dal: 13 giugno 2014
We guarantee the condition of every book as it is described on the Abebooks web sites. If
you are dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the
order has not arrived, you are eligible for a refund within 30 days of the estimated delivery
date. If you have changed your mind about a book that you have ordered, please use the Ask
bookseller a question link to contact us and we will respond within 2 business days.
Descrizione libreria: Nearfine Books is a bookseller specialised in hard-to-find and out-of-print titles. We are based in London and New York.