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9780071408578: Telecommunications Billing Systems
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This dollar-saving resource offers a complete overview of telecom billing systems processes and provides step-by-step guidance on selecting, implementing and converting your own billing system.


* First book to offer comprehensive, practical help to telecom managers facing strategic decisions in this critical area
* CD-ROM contains sample project plans in Microsoft Access, Excel, Word, and Project formats
* Helps define a business's needs and get the most for their investment

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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Contenuti:

SECTION I: WHAT DOES A BILLING SYSTEM DO?

Chapter 1: Introduction to What Billing Systems Do

Chapter 2: Customer Accounts

Chapter 3: Product Descriptions

Chapter 4: Business and Operational Management

Chapter 5: Processing Usage

Chapter 6: Processing One-Time and Recurring Charges

Chapter 7: Compiling the Bill

Chapter 8: Bill Rendering

Chapter 9: Bill Distribution

Chapter 10: Account Maintenance

Chapter 11: Payments, Collection, and Treatment

Chapter 12: Reports, Data Feeds, and Query Databases

Chapter 13: Account and System Controls

SECTION II: BILLING SYSTEMS AND BUSINESS STRATEGY

Chapter 14: What Does Your Business Need?

Chapter 15: Defining Products and Services

Chapter 16: Consolidating and Analyzing Product Information

Chapter 17: Customer Considerations

Chapter 18: Regulatory and Tax Considerations

Chapter 19: Cash Flow Considerations

Chapter 20: Interfacing System and Process Considerations

SECTION III: SELECTING A BILLING SYSTEM SOLUTION

Chapter 21: Business Requirements and Billing Solution Selection

Chapter 22: Customer Level Requirements

Chapter 23: Product/Service Level Requirements

Chapter 24: Operational and Systems Level Requirements

Chapter 25: Data Interfaces to Billing Systems

Chapter 26: Billing-Related Standards

Chapter 27: Unique Billing Considerations

Chapter 28: Managing and Prioritizing Requirements

Chapter 29: Types of Products and Vendors

Chapter 30: Identifying and Qualifying Vendors

Chapter 31: What is an RFI?

Chapter 32: Using RFI Responses

Chapter 33: Writing a Good RFP

Chapter 34: Evaluating Proposals

Chapter 35: Negotiating a Billing Solution Contract

SECTION IV: IMPLEMENTING A BILLING SYSTEM

Chapter 36: Overall Project Plan

Chapter 37: Preparation Planning

Chapter 38: Planning Your Implementation

Chapter 39: Planning Integration

Chapter 40: Planning Conversion/Migration from Legacy Billers

Chapter 41: Testing

APPENDIX A: DATA GATHERING FORMS

APPENDIX B: REQUIREMENTS DOCUMENT MODELS

APPENDIX C: DOCUMENT MODELS

APPENDIX D: RESOURCES

GLOSSARY

INDEX

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  • EditoreMcGraw-Hill Education
  • Data di pubblicazione2002
  • ISBN 10 0071408576
  • ISBN 13 9780071408578
  • RilegaturaCopertina flessibile
  • Numero di pagine352
  • Valutazione libreria

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