Oxford english for careers. Tourism. Student's book. Per le Scuole superiori. Con espansione online: 2

Walker, Robin; Harding, Keith

Brossura

ISBN 10: 0194551032 ISBN 13: 9780194551038

Casa editrice: Oxford University Press, 2008

Tourism 2 teaches pre-work students to communicate accurately in English, within the context of a career in tourism.

Descrizione del libro:

Lengua extranjera: inglés.Inglés. Del alumno.

Contenuti:

• 1: Arrivals
• Cultural differences in greetings, points of arrival, greeting and introducing
• 2: A place to stay
• Welcoming guests, registration procedures, hotel services
• 3: Tourist information services
• Assessing customer types, tourist information centres, recommendations
• 4: Holiday rep
• Attitudes, tipping, resort representative, a welcoming talk
• 5: Eating out
• Food festivals, national dishes, food tourism, taking an order
• 6: Rural tourism
• Sensitivity to the environment, local people and rural tourism, information about the weather
• 7: Attractions and events
• Different cultures - different responses, describing a festival, bringing attractions to life
• 8: On tour
• Personal appearance, training, qualifications, tour guide to tour manager
• 9: Hotel entertainment
• Customers of all ages, working with kids, activities for different age groups
• 10: Specialized tourism
• Cross-cultural misunderstandings, special requests, disability access
• 11: Business travel
• Cultural awareness, business travel in your country, the needs of the business traveller
• 12: Checking out
• Quality standards, receptionist duties, solving problems, checking guests out