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Dagmar Bräutigam, Professional Services Program Manager, SAS International, has led the development of the Business Intelligence Competency Center Program and the Information Evolution Assessment Service. Based in Heidelberg, Germany, she is responsible for creating, developing, and rolling out SAS's education and consulting programs and services for the SAS Europe, Middle East, Africa, and Asia/Pacific regions. Bräutigam studied translation sciences in Heidelberg, London, and Geneva, and holds a degree from Ruprecht-Karls-University of Heidelberg.
Dr. Stefanie V. Gerlach, Senior Program Consultant, SAS International, has extensive experience in developing training programs for project teams and business users. She developed the Business Intelligence Competency Center initiative for SAS and is responsible for the Business Intelligence Competency Center Services for the SAS Europe, Middle East, Africa, and Asia/Pacific regions. Gerlach has studied political science, history, and Protestant theology in Heidelberg and Paris, and holds a PhD in political science from Ruprecht-Karls-University of Heidelberg. Gerlach also codeveloped a manual that describes training methods and how to implement and manage computer training.
SAS Institute (Cary, NC) is the market leader in providing a new generation of business intelligence software and services. SAS solutions are used at more than 40,000 sites, including ninety-six of the top 100 companies on the Fortune Global 500®. SAS has customers in 110 countries.
This practical guide employs a holistic approach that addresses critical organizational dimensions, such as human capital, knowledge processes, culture, and infrastructure, providing you with invaluable advice on how to:
Required reading for potential executive sponsors, IT managers, and the business units who will be setting up, manning, and receiving support from the BICC, Business Intelligence Competency Centers helps you set up your BICC effectively, covering strategic information from developing and updating your long-term BI vision to tactical issues like keeping up with software enhancements and providing user training.
Written by renowned experts in the field, this pragmatic guide includes insightful case studies of four companies that have implemented BICCs in South Africa, Belgium, and Italy. In addition, a companion Web site with checklists, job role descriptions, and other useful tools accompanies this book.
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