Working with Difficult People - Brossura

Lapin, Raphael

Brossura

ISBN 10: 1405336862 ISBN 13: 9781405336864

Casa editrice: DK, 2009

Riassunto

A practical, pocket-sized guide to working with difficult people which will give you the information and skills to succeed

Find out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict.

Tables, illustrations and 'In Focus' features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Read it cover-to-cover, or dip in and out of topics for quick reference.

Su questa edizione

• Editore: DK
• Data di pubblicazione: 2009
• ISBN 10: 1405336862
• ISBN 13: 9781405336864
• Rilegatura: Copertina flessibile
• Numero di pagine: 72