Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management - Brossura

Mathena, Justin

Brossura

ISBN 10: 1430216042 ISBN 13: 9781430216049

Casa editrice: Apress, 2010

Riassunto

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project.

The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through real–world solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides long–term success for your organization.

Su questo libro

L'autore:

Aaron Yetter is a seasoned technology professional with extensive experience overseeing and implementing successful customer relationship management strategies and related business initiatives. His experience includes delivering customer-centric solutions for market leading companies across various industries, including healthcare, insurance, financial services, technology, and services. Aaron is a founder and principal of Altriva, a professional services firm based in Bellevue, Washington.

Contenuti:

A table of contents is not available for this title.

Su questa edizione

• Editore: Apress
• Data di pubblicazione: 2010
• ISBN 10: 1430216042
• ISBN 13: 9781430216049
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 264