Settle Disputes and Negotiate Better Deals
Experienced mediators and educators present a simple, practical guide to negotiating better deals. Strategies and tactics developed through research in communication theory, game theory and psychology help you negotiate better business deals and improve communication with customers, suppliers and competitors. Concrete guidance on conflict resolution allows you to settle disputes before they escalate into costly lawsuits. Stories and examples pulled from situations you may face on a daily basis illustrate key points and demonstrate good and bad negotiation techniques.
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These effective negotiation strategies ensure that you come out on top of any negotiation.
Sample Documents on CD-ROM!
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Peter R. Robinson is the managing director of the Straus Institute for Dispute Resolution and associate professor at Pepperdine University School of Law. He has served on the boards of the California Dispute Resolution Council and the Southern California Mediation Association, which recognized him as “Peacemaker of the Year.”
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