Problem Management: An implementation guide for the real world - Brossura

Hall, Michael G.

Brossura

ISBN 10: 1780172419 ISBN 13: 9781780172415

Casa editrice: BCS, The Chartered Institute for IT, 2014

Riassunto

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Su questo libro

Recensione:

Michael covers problem management from soup to nuts. Regardless of the maturity of your problem management process, this book will improve it. A must read! --Joseph Gallagher, Problem management thought leader

This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it. --James Bourgerie, Global Process Owner Problem Management, Computacenter

This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it. --James Bourgerie, Global Process Owner Problem Management, Computacenter

L'autore:

Michael Hall has over 25 years' experience in IT, developing and leading teams, managing change programmes and implementing service management. A specialist in service operations, he implemented problem management as a global function at Deutsche Bank. He is a Chartered IT Professional (CITP) in Service Management.

Su questa edizione

• Editore: BCS, The Chartered Institute for IT
• Data di pubblicazione: 2014
• ISBN 10: 1780172419
• ISBN 13: 9781780172415
• Rilegatura: Paperback
• Numero di pagine: 189