Articoli correlati a Human Resources and Tourism: Skills, Culture and Industry

Human Resources and Tourism: Skills, Culture and Industry - Brossura

 
9781845411398: Human Resources and Tourism: Skills, Culture and Industry
Vedi tutte le copie di questo ISBN:
 
 
The tourism industry provides employment for millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organisations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused `HRM convention' may be understood against `HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.

"This book is a very valuable addition to the range of texts which address the vital area of HRM for the international tourism industry and will be welcomed by students, teachers and practitioners. This is a meticulously researched text, which focuses on contemporary issues as they impact upon work in the sector. The text provides a real sense of the industry's international reach, with examples and varied cases drawn from all corners of the globe. The authors present their material in a reader-friendly style and make excellent use of a range of in-text techniques that will stimulate further research and debate." Tom Baum, University of Strathclyde, UK

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Recensione:
This book is a very valuable addition to the range of texts which address the vital area of HRM for the international tourism industry and will be welcomed by students, teachers and practitioners. This is a meticulously researched text, which focuses on contemporary issues as they impact upon work in the sector. The text provides a real sense of the industry's international reach, with examples and varied cases drawn from all corners of the globe. The authors present their material in a reader-friendly style and make excellent use of a range of in-text techniques that will stimulate further research and debate. --Tom Baum, University of Strathclyde, UK
L'autore:
Darren Lee-Ross is an Associate Professor of Management and currently lectures and researches at James Cook University, Australia and has taught business subjects at undergraduate and postgraduate levels across a number of universities internationally. His research interests include human resources management, entrepreneurship and small business management and organizational behaviour. Darren has published refereed business articles in a wide range of academic journals and written eight business-related text books. He is currently an editorial member of three business and tourism/hospitality journals and regularly reviews manuscripts for other leading academic business publications.Josephine Pryce is a Senior Lecturer in the School of Business at James Cook University. She has always been concerned with the working lives of employees and is especially interested in factors within the workplace that affect workersâ?? performance. Her research parallels these interests and has resulted in several articles with a focus on employeesâ?? attitudes in the workplace, organisational environments and occupational culture. Josephine has also taught and coordinated various subjects in the areas of hospitality, tourism and management.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

  • EditoreChannel View Books
  • Data di pubblicazione2010
  • ISBN 10 1845411390
  • ISBN 13 9781845411398
  • RilegaturaCopertina flessibile
  • Numero di pagine287

Spese di spedizione: EUR 9,28
Da: Regno Unito a: Italia

Destinazione, tempi e costi

Aggiungere al carrello

Altre edizioni note dello stesso titolo

9781845411404: Human Resources and Tourism: Skills, Cultrue and Industry

Edizione in evidenza

ISBN 10:  ISBN 13:  9781845411404
Casa editrice: Channel View Books, 2010
Rilegato

I migliori risultati di ricerca su AbeBooks

Foto dell'editore

Darren Lee-Ross
ISBN 10: 1845411390 ISBN 13: 9781845411398
Nuovo Paperback / softback Quantità: 2
Da:
THE SAINT BOOKSTORE
(Southport, Regno Unito)
Valutazione libreria

Descrizione libro Paperback / softback. Condizione: New. New copy - Usually dispatched within 4 working days. This book combines theoretical and practical aspects of applied human resources management using a critical lens. It is both a descriptive and analytical journey through the tourism sector which, due to its nature, may be described as a relatively deregulated and eclectic industry. Codice articolo B9781845411398

Informazioni sul venditore | Contatta il venditore

Compra nuovo
EUR 39,35
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 9,28
Da: Regno Unito a: Italia
Destinazione, tempi e costi
Foto dell'editore

Lee-Ross, Darren
Editore: Channel View Books (2010)
ISBN 10: 1845411390 ISBN 13: 9781845411398
Nuovo Paperback Quantità: 2
Da:
Revaluation Books
(Exeter, Regno Unito)
Valutazione libreria

Descrizione libro Paperback. Condizione: Brand New. 287 pages. 9.25x6.75x0.75 inches. In Stock. Codice articolo __1845411390

Informazioni sul venditore | Contatta il venditore

Compra nuovo
EUR 34,53
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 17,50
Da: Regno Unito a: Italia
Destinazione, tempi e costi
Immagini fornite dal venditore

Lee-Ross, Darren; Pryce, Josephine
ISBN 10: 1845411390 ISBN 13: 9781845411398
Nuovo Brossura Quantità: 5
Da:
GreatBookPricesUK
(Castle Donington, DERBY, Regno Unito)
Valutazione libreria

Descrizione libro Condizione: New. Codice articolo 7804854-n

Informazioni sul venditore | Contatta il venditore

Compra nuovo
EUR 39,33
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 17,50
Da: Regno Unito a: Italia
Destinazione, tempi e costi
Immagini fornite dal venditore

Lee-Ross, Darren; Pryce, Josephine
ISBN 10: 1845411390 ISBN 13: 9781845411398
Nuovo Brossura Quantità: 5
Da:
GreatBookPrices
(Columbia, MD, U.S.A.)
Valutazione libreria

Descrizione libro Condizione: New. Codice articolo 7804854-n

Informazioni sul venditore | Contatta il venditore

Compra nuovo
EUR 44,81
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 14,79
Da: U.S.A. a: Italia
Destinazione, tempi e costi
Foto dell'editore

Lee-Ross, Dr. Darren; Pryce, Dr. Josephine
ISBN 10: 1845411390 ISBN 13: 9781845411398
Nuovo Brossura Quantità: 1
Da:
GF Books, Inc.
(Hawthorne, CA, U.S.A.)
Valutazione libreria

Descrizione libro Condizione: New. Book is in NEW condition. Codice articolo 1845411390-2-1

Informazioni sul venditore | Contatta il venditore

Compra nuovo
EUR 47,29
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 19,41
Da: U.S.A. a: Italia
Destinazione, tempi e costi
Foto dell'editore

Darren Lee-Ross
ISBN 10: 1845411390 ISBN 13: 9781845411398
Nuovo Paperback Quantità: 1
Da:
CitiRetail
(Stevenage, Regno Unito)
Valutazione libreria

Descrizione libro Paperback. Condizione: new. Paperback. The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented.In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace. This book combines theoretical and practical aspects of applied human resources management using a critical lens. It is both a descriptive and analytical journey through the tourism sector which, due to its nature, may be described as a relatively deregulated and eclectic industry. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9781845411398

Informazioni sul venditore | Contatta il venditore

Compra nuovo
EUR 41,45
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 35,01
Da: Regno Unito a: Italia
Destinazione, tempi e costi